Digital Equity and Community Engagement Manager

2 weeks ago

Providence, United States Rhode Island Commerce Full time

**Statement of Duties**:
Rhode Island Commerce, through our ConnectRI initiative, is slated to receive at least $4.5M in digital equity funding through the National Telecommunication and Information Administration. This funding supports the overarching ConnectRI initiative, which works to ensure all Rhode Islanders have access to affordable, reliable, high-speed internet in their homes and workplaces.

The incumbent is responsible for managing the deployment of this digital equity funding as well as ensuring that the ConnectRI initiative continues to listen to, internalize, and reflect input from all communities on their digital needs. This includes robust engagement and outreach to key stakeholders and communities, coordination of an ongoing Digital Equity Working Group, working with the Director of Broadband Strategy and Senior Program Manager to ensure alignment and responsiveness of ConnectRI efforts, and programmatic oversight of digital equity subawardees. Responsibilities will include leveraging resources; developing, monitoring, and reporting on program performance metrics; and coordinating efforts to deepen strategic partnerships with stakeholders, community partners, and key constituencies.

**Position Functions**
- The essential functions and duties listed below are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position._

**Essential Functions**:
Community Engagement
- Develop, execute, and evaluate engagement and outreach strategies with lists of contacts and relationships for continuous improvement and efficiencies based on the needs discovered in communities across Rhode Island.
- Understand and communicate effectively and accurately the different digital equity programming and support available in the state and how to assess the need and access those resources.
- Develop and deploy informational materials such as fact sheets, flyers, brochures, pamphlets, webinars, social media content, and newsletters to promote awareness and foster community engagement and participation.
- Conduct and support outreach efforts, including but not limited to webinars, listening sessions, town halls, state planning conferences, and digital and social media content.
- Develop and facilitate working sessions and/or information briefings in person and via webinar aimed at capturing stakeholder input.
- Manage and support events and program-related meeting logistics and operations to include scheduling meetings, securing venues for engagement activities when and where appropriate, and setting up activity agendas related to broadband development programs and initiatives.
- Coordinate outreach efforts to stakeholder groups including local and tribal government, industry, and community stakeholders, fostering effective communication across all entities.
- Lead a biweekly Digital Equity Working Group, including developing and updating the group’s strategy, coordinating the meeting logistics, leading the meetings, and maximizing participation to ensure representation of diverse communities.
- Manage stakeholder relations and build rapport with all interested parties, including members of the public, leaders of historically underrepresented communities, internet service providers, community and business leaders and State entities using verbal and written communication.
- Respond to inquiries related to federal dollars across ConnectRI’s programming.
- Update and maintain ConnectRI website and work with Corporation’s Communication Department to update social media platforms with program-related activities and content.
- Track and report all stakeholder engagement activities and communicate key findings to interested parties, including State and federal agencies.
- Represent the Corporation at community events as needed.

Planning and Development
- Maintain an updated State Digital Equity Plan (most recently updated Spring 2024).
- Maintain a digital directory of relevant best practices and digital equity resources.
- Research and support the development of special digital equity projects (e.g., a strategic plan for device refurbishment in the state).

Program Management
- Maintain working relationships and ongoing dialogue with all contractors and subawardees of the Corporation’s digital equity funding.
- Track and ensure delivery of quality services by subawardees and contractors funded through digital equity grants; identify, evaluate, and elevate potential grant and/or programmatic issues to the Director of Broadband Strategy as early as required.
- Provide technical assistance for subawardees and contractors funded through digital equity grants.
- Provide narrative content as well as quantitative data to the Senior Grants Administrator as required for grant reporting.
- Support subawardees and contractors to identify areas of p

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