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Avionics Electronics Technician
3 months ago
**Date Posted**:
2024-03-26
**Country**:
United States of America
**Location**:
HWA33: Federal Way, WA 32125 32nd Avenue South, Federal Way, WA, 98001-9345 USA
**Position Role Type**:
Onsite
This position is for a Production and Technical Service technician who is under moderate supervision. Responsible for troubleshooting technical problems and issues, determining technical solutions in accordance with product and customer specifications, and recommending actions to customers, customer service representatives, sales representatives or field staff for coordinated product solution. Assists in orienting, training, and assigning work of technical/business support employees.
**This is a Night Shift position with the following hours: Sunday through Thursday, 10:00 PM to 6:00 AM.**
**Responsibilities**:
- Works under moderate supervision to provide product and technical support.
- Responds to moderately complex customer inquiries and resolves technical problems related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
- Conducts technical training and product briefing with customers, vendors and company representatives.
- Drafts technical documentation to improve the level of on-site maintenance and timely processing of product fault.
- Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to customers, customer service representatives, sales representatives or field staff for coordinated product solution.
- Coordinates with Customer Service representatives to identify customer training and support needs.
- Resolves issues surrounding installation, usage, upgrade and training on products.
- Provides on-site support as needed.
- May resolve technical problems in a call center/help desk environment or through customer escalation.
- Completes proper documentation of issues.
- Not responsible for sales activities.
**Qualifications/Experience** Needed**:
- Typically requires AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience OR in the absence of a HS diploma, GED or AA/AS degree, 8 years of relevant experience is OR a Bachelor’s degree in the appropriate discipline and less than 2 years of relevant experience.
- U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required.
- Electronics maintenance industry experience or education required.
- Must have prior experience troubleshooting electronics equipment.
**Preferred Qualifications**:
- Experience with avionics repair is preferred.
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.
**#reempowerprogram**
This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.
Minimum Program Qualifications:
- Have prior experience in functional area of interest
- Have interest in returning in either a full-time or part-time position
**Diversity drives innovation; inclusion drives success**. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
**WE ARE REDEFINING AEROSPACE.**
**Onsite**: Employees who are working in Onsite roles will work
