Territory Operations Manager

2 weeks ago

San Francisco, United States Uber Full time

**About the Role**

As the Territory Operations Manager, your primary focus will be on your designated territory, where you'll engage in fast-paced, agile initiatives aimed at boosting local metrics and achieving results. Your role involves executing data-driven strategies, adapting to the specific needs of your region, and forming close collaborations with the Strategic Operations team, City Managers, Sellers, and Account Managers to swiftly identify and address challenges and capitalize on opportunities.

You'll play a pivotal role in implementing our territory strategy, requiring an action-oriented approach combined with analytical and strategic thinking. Autonomy is key in this role. It serves as a linchpin in the ongoing growth of our eater, restaurant, courier, and marketplace services in California and the Pacific Northwest.
- Specialize in Eater, Merchant, or Courier operations with experience in a specific geographic area.
- Offer insights regarding local business needs and the impact of regulations on processes and products.
- Identify, resolve, or escalate customer and tech-related issues and seize opportunities.
- Monitor and assess performance against OKRs throughout the territory.
- Strategize and oversee multi-city or statewide initiatives.
- Conduct in-depth analysis to inform strategic decisions, understanding key factors for improvement and tradeoff clarification.
- Develop tools and training resources to empower City Managers and commercial teams.
- Create custom city-specific processes or campaigns, tailored to local requirements.
- Collaborate with Legal and Policy teams to ensure strict adherence to local ordinances and regulations within your territory, safeguarding Uber's compliance and reputation.
- Collaborate with cross-functional teams, including Territories, Strategy, Product, Pricing, Finance and Marketing to achieve objectives.
- Basic Qualifications
- 3+ years of professional work experience in a related field (consulting, operations, strategy, analytics, tech, investment banking and/ or marketing)
- Strong Excel/Google Sheets or SQL proficiency
- Bachelor's Degree required
- Extensive experience in building and executing complex processes.
- Proficiency in quantitative data analysis, generating meaningful insights, modeling, and designing sophisticated test plans.
- Exceptional business judgment and critical thinking skills, adept at using data for strategy and decision-making.
- Strong communication and presentation capabilities, especially when conveying data and insights to diverse audiences.
- Effective collaboration and partner management skills, fostering trust-based relationships within and across teams.
- Proven experience in communicating and working effectively with diverse stakeholders in a dynamic, rapidly evolving environment with tight deadlines.
- A high-energy work style coupled with an optimistic attitude.
- Preferred Qualifications
- A consistent track record of 2+ years in similar tech industries, consultancies, retailers, or start-ups.
- A data-driven mindset, making strategic decisions based on data analysis, with the ability to delve into data details while grasping the bigger picture.
- Demonstrated expertise in interpreting and presenting data to various audiences concisely and engagingly.
- Strong teamwork skills, demonstrating optimism, respect for others, and the ability to collaborate with individuals from diverse backgrounds and roles.
- Exceptional execution skills, capable of handling complex operations, prioritizing effectively, and delivering results in a fast-paced, ambiguous environment while maintaining high-quality standards.
- TABLEAU or other dashboarding proficiency, along with PYTHON skills, are considered valuable qualifications.

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