Customer Service Representative

4 weeks ago


Huntley, United States NIR Roof Care, Inc Full time

We are seeking an experienced Customer Service Representative to join our team.

**Responsibilities**:
Daily
- Answer incoming customer calls
- Verify Roof Care Specialists’ schedule for the day
- Dispatch Roof Care Specialists’ - Schedule accordingly to avoid conflict
- Review production calendar and update schedules accordingly
- Follow up on open proposals/quotes with customers

Weekly
- Inform Manger of any needs, recommendations for team including staffing, equipment,

supplies, ect.
- Ensure Roof Care Specialists’ information is updated and tracked in salesforce
- Follow up on customers who need to issue purchase orders
- Review reports from Roof Care Specialists to make sure everything is completed and corrected
- Send reports to invoicing

**Qualifications**:

- At least two years of previous customer service experience
- Organizational skills with a focus on detail orientation
- Excellent communication skills
- Ability to work under pressure
- Ability to perform all duties with integrity, accuracy, timeliness, and customer-service orientation

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

**Work Location**: Huntley, IL

**Hours**: Full time

Pay: $50,000.00 - $60,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- Hybrid work

Work Location: Hybrid remote in Huntley, IL 60142



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