Dispatch/customer Service Leader
4 weeks ago
Deliver exceptional leadership to our national accounts and vendors while exemplifying CRI values. As a skilled multitasker, you will oversee a team of Customer Service Dispatchers and communications with our customers/vendors to ensure orders are processed and pickup/delivery orders completed in a timely and cost-effective manner.
**Primary Responsibilities**
- Exemplify CRI’s Core Values: Integrity, Team, Results, Urgency, Excellence
- Lead a small team of regional Dispatchers that service CRI's National Accounts
- Provide stellar service to customers/vendors operating in your assigned territory
- Receive, review, process dispatch orders (pickups & shipments) in CieTrade CRM
- Track and trace deliveries; communicate delivery status with internal and external customers
- Coordinate setup of new customer site locations; and new Vendors that manage pickup/delivery/labor
- Work with all assigned vendors to collect and process customer pickup details - escalate problems
- Support (rare) nights & weekends dispatch coverage
- Strive to ever-improve customer and vendor relationships
- Promote the use of new capabilities as CRI launches new CRM features
- Review invoices for accuracy and connection to shipments
- Help other team members as deadlines approach or based on customer demand
**Benefits**:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
**Education**:
- Associate (preferred)
**Experience**:
- Management: 2 years (required)
- Dispatch Customer Service: 3 years (required)
Work Location: In person
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