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Facilities Manager

1 month ago

Tempe, United States EMCOR Facilities Services Full time

**About Us**:
EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.

**Job Title: Facilities Manager**

**Job Summary**:
Assumes the overall responsibility for the management and daily operations of work orders for facilities maintenance for assigned account(s) to ensure maximum operational success. The Facility Manager is responsible for working with the EMCOR departments to ensure work orders are managed within the established KPI’s. The Facilities Manager also is responsible for managing their direct reports to complete work orders within contractual timeframes. Manage / Respond to work order escalations, payment issues and oversee time-critical repairs. The Facilities Manager will partner with their Account Manager to meet customer needs.

**Essential Duties and Responsibilities**:

- Organize workload to manage normal day to day activities, emergency assignments and special projects (both Company and Customer) to ensure all Key Performance Indicators (KPI’s) and performance objectives are completed to satisfaction
- Manage subcontractors and direct reports. Perform annual performance evaluations for direct reports. Hold subcontractors accountable to meeting contract requirements
- Manage team to ensure all work orders to completion and work orders are closed out/completed within account timeframe
- Respond to customer escalations and ensure constant communication is being facilitated between account, providers, and customer
- Investigate, develop, and implement projects, processes, or activities to reduce or contain costs, increase quality levels and meet standards
- Foster a positive work environment with associates and customer. For associates, train, mentor, manage the review process and engage in associate development. For customer, develop and maintain a positive relationship that supports open dialogue
- Promote commitment to environmental health and safety by adhering to safety practices, investigating concerns, and making recommendations

**Qualifications**:

- Must be in commutable distance from the Tempe, AZ office
- Must be able to work a hybrid schedule (e.g., 4 x 10-hour days, Tues - Sat, etc.)
- Bachelors’ Degree or equivalent combination of education and experience
- Minimum of two years of experience in facilities maintenance, property management or customer service role required
- Experience in managing service delivery for trades labor such as Electrical, HVAC, Plumbing, or Roofing preferred
- Advanced proficiency MS Windows Applications, including MS Excel and Word
- Professional and friendly demeanor, willing to go above and beyond to accomplish the mission
- Ability to work under pressure and constantly make correct decisions with limited input, and determine when to escalate issues
- Ability to communicate effectively and efficiently with all functions of the Operations Staff and Call Center Operations team to carry out the objectives of the program
- Ability to critically think and problem solve
- Ability to maintain a courteous, professional demeanor always
- Convey confidence in providing and receiving pertinent information
- Must be punctual, reliable, and caring about their work ethic

**We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

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