Account Manager

2 weeks ago

Hollywood, United States Florida Hot Tub & Sauna Center | The Sauna & Steam Center Full time

**Account Manager**

Confidential
- Hollywood, FL

**Full job description**

**About Us**:
**What We Offer**:

- **Customer Base**:A strong and loyal customer base.
- **Systems**:Established systems (Service Fusion, Hubspot, Quickbooks) to support your success.
- **Sales & Marketing**:Robust sales and marketing strategies in place for continued growth.
- **Experience**: Industry leader in the Florida market and nationally recognized.
- **Resources**:Extensive wellness inventory, parts supply, technicians and fully equipped service trucks to grow new wellness customer offerings.

**Why Join Us?**
- **Competitive Pay**:Competitive compensation with opportunities for incentive compensation for profitable estimates.
- **Ongoing Training**:Formal internal training programs to enhance your skills and industry knowledge.
- **Career Advancement**: Unlimited growth potential with opportunities for promotions.
- **Structured Workplace**:Procedures and policies to guide and support you.
- **Perks**: Recognition programs and company events**.**

**Who You Are**:

- **Customer Growth Agent**: Ability to unlock customer relationships driving new revenue.
- **Communication**:Proven written and verbal communication skills.
- **Motivated**: Driven to succeed and make an impact with customers.
- **Strong Work Ethic**: Dedicated and passionate about your work.
- **Multi-tasking**:Ability to leverage systems, business processes and manage internal/external contacts seamlessly.

**Preference for Career Match**:

- **Experience**:Minimum of 2 years in account management role.
- **Skills**:Strong communicator, identify client needs, relationship builder.
- **Customer Service**: Ability to respond effectively to customer requests and ensure high satisfaction.
- **Management**:Experience in managing customer needs, driving growth in a portfolio and leading positive customer experiences.
- **Clean Record**: Valid driver's license, clear driving record, and ability to pass a background check.

**Preferred Qualifications**:

- **Bilingual **(English and Spanish)
- **Negotiation**: Ability to negotiate estimates and proposals in competitive bidding
- **Technical Skills**:Ability to leverage CRM tools, create proposals and create presentations.

**Hours**:

- **Monday to Friday**

**Location**:

- **Office role (Hollywood, FL) - **Non remote.

**Pay**:

- **Commensurate with experience**:

- **Incentive compensation for new revenue and profitable estimating**

**Daily Functions Include**:

- Prepare organized approach with customer lists for outbound targeting
- Cross selling and upselling existing customers
- Sell recurring revenue service programs
- Leverage CRM for data entry, forecast reporting and analysis
- Create estimates and proposals
- Onsite customer visits to develop relationships, conduct surveys and create needs analysis
- Deliver presentations to strategic accounts
- Follow up on on proposals and estimates
- Conduct customer trainings
- Partner with sales and management on business development
- Uncover strategic partners and relationships
- Seek referrals
- Support service team on technical customer outreach
- Identify new business adjacencies
- Develop customer surveys
- Increase customer awareness on the brand
- Educate customers on wellness best practices and benefits
- Attend networking events

Pay: $30,000.00 - $50,000.00 per year

**Benefits**:

- Paid time off
- Travel reimbursement

Experience level:

- 5 years

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus opportunities

Application Question(s):

- Based on your past experience, what are you looking for in a starting pay?
- Other than English, do you speak another language?
- How many years of customer strategy experience do you have?

**Education**:

- Associate (required)

**Experience**:

- Account management: 2 years (required)

Work Location: In person

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