Customer Service Coordinator
2 weeks ago
**About us**
Miami Drapery Hardware/Fabric Plus is a small business in Doral, FL. We are professional, agile, professional and our goal is to prioritize exceptional customer service. We are dedicated to converting every new call into a satisfied customer by providing outstanding support and assistance. Our focus is on addressing customer inquiries promptly and accurately, ensuring that we offer the best information to meet their needs. By consistently delivering exceptional service and answering questions with the utmost care and expertise, we aim to build strong relationships with our customers and foster trust and loyalty..
Our work environment includes:
- Modern office setting
Job Description: Customer Service Coordinator - Drapery Hardware Orders
Position: Customer Service Coordinator
Summary:
**Responsibilities**:
- Assist customers with inquiries related to drapery hardware orders
- Provide product information, pricing, and availability to customers
- Process orders accurately and in a timely manner
- Address customer concerns and provide solutions to ensure satisfaction
- Collaborate with the sales team to convert inquiries into successful orders
- Maintain detailed records of customer interactions and transactions
- Follow up with customers to ensure order fulfillment and customer feedback
- Help customers who visit the office with their drapery hardware needs
**Requirements**:
- Previous customer service experience, preferably in a related industry
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask and work efficiently in a fast-paced environment
- Proficiency in using customer service software and tools
- Problem-solving skills and a customer-centric approach
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Experience level:
- No experience needed
- Under 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Doral, FL 33126: Relocate before starting work (required)
Work Location: In person
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