Director of Ticket Operations

2 weeks ago

Boca Raton, United States Florida Atlantic University Full time

For more information on everything FAU has to offer, please visit


Position Summary:
Florida Atlantic University is seeking a Director of Ticket Operations. - Boca Raton, FL.

The Director of Ticket Operations is a professional staff member in the Department of Athletics with the primary responsibility of planning, organizing and directing all operations involving the Tickets Office. This position is responsible for the financial management of all revenue generated from ticket sales.

Summary of responsibilities include:

- Create and implement ticket office policies and procedures following university and NCAA audit guidelines and Florida law. These procedures include locating established booster seating, setting season ticket prices, administering comp ticket programs, reconciling game day events, depositing ticket revenue and building stadium and facility manifest.
- Supervise and maintain detailed financial reporting for ticket sales and income for the Tickets Operations Office. This includes designing and implementing of reporting standards and establishing employee guidelines for accountability of funds. Assign season ticket seating locations for all active and retired faculty and staff and the general public for all home and away football games. Additionally, this position assigns season ticket seating locations for the Football and Basketball donor base
-including home and away games and any post season tournaments.
- Develop and maintain relationships with off campus representatives regarding any concerts or events held at the Football facilities as well as other athletics venues.
- Supervise and train ticket office staff. This includes all policies and procedures regarding public relations, operational goals, accounting standards, computer operation.
- Serve as department liaison with students, faculty, staff, Alumni Association and the general public.
- Interpret all guidelines regarding NCAA rules and regulations concerning ticket sales and distribution, including complimentary tickets for prospective student athletes. Also to advise staff members on these procedures.
- Communicate with the Conference on ticket distributions for any regular or post season events.
- FAU Benefits and Perks
- If Benefits & Perks are important to you, then FAU is the place to be Working at FAU has its perks In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

- Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
- State retirement options including tax-deferred annuities and Roth 403(b) plans.
- State employees Public Service Loan Forgiveness (PSLF) program
Flexible work arrangement plans
Sick Leave Pool Program
- Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
- Paid Community Engagement Volunteer Service Day
Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).
- For details on FAU's amazing offers visit us at
- Explore Living in Palm Beach County_
- The goal is to provide local employers and new employees in the area a _comprehensive guide with places to live. View it here:
Minimum Qualifications:
Master's degree from an accredited institution in an appropriate area of specialization and six years of appropriate experience; or a bachelor's degree from an accredited institution in an appropriate area of specialization and eight years of appropriate experience required.

**Salary**:
$55,000 - $65,000 per year.

Exempt Administrative, Managerial, Professional (AMP)

College or Department:
UA: University Athletics

**Location**:
Boca Raton

Work Days and Hours:
Monday - Friday, 8 a.m. - 5 p.m. Nights and weekends as needed.

Application Deadline:
2024-05-21

Special Instructions to Applicant:
APPLICATION DOCUMENTS REQUIRED:
Resume

OFFICIAL SEALED TRANSCRIPTS REQUIRED:
PRE-EMPLOYMENT SCREENINGS REQUIRED:
REQUEST FOR ACCOMMODATIONS:

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