Campus Card Specialist
7 days ago
**Campus Card Specialist**
**Required Qualifications (as evidenced by attached resume)**:
High School Diploma/GED (foreign equivalent or higher) and three (3) years of full-time clerical experience or an Associate’s degree and one (1) year of clerical experience or a Bachelor's degree and clerical experience. Experience working with diverse populations. Customer service experience. Experience working with sensitive and confidential data.
**Preferred Qualifications**:
Experience working with credentialing software related to issuing identification cards. Experience troubleshooting issues with both software and hardware.
**Brief Description of Duties**:
Under the direction of the Director of Student Financial Services, the Campus Card Representative will serve as the singular full time staff member of the Health Sciences Center ID Card Office, located in the HSC of Stony Brook University Hospital. The Campus Card Representative will be responsible for issuing University ID Cards to Staff, Faculty, Students, Visitors, Affiliates, and others. The employee will also be responsible for documenting and enforcing approved processes and procedures in compliance with local and state regulations and should possess experience working independently.
- **Card Issuance**:
- Issue University ID cards and badges in accordance with University Policy, ensuring accuracy of data.
- Use the University’s Lenel Access Control System to ensure that staff are receiving the appropriate level of access, and direct staff towards resolutions if the current access levels are not correct. This requires coordination with Access Control, University Police, and Hospital Security.
- Coordinate with SBM’s Information Security and Patient Access offices to ensure that individuals with patient access responsibilities are able to access HIPAA-protected patient systems, and provide guidance where necessary.
- **Orientations and Batch Printing**:
- Coordinate with Hospital and Veterans Home Human Resources and Volunteer offices to schedule weekly new-hire orientations.
- Work with Schools and Departments to organize large new-student orientations, ensuring continuity of service during these times.
- **Office Management**:
- Serve as the primary point of contact for the East Campus ID office, overseeing and scheduling all necessary staffing, meetings, supply orders, and coordination with the Student Financial Services Office.
- Act with independence to resolve customer complaints, escalating to management only where necessary.
- **Child Protection Act**:
- Work with populations on the East campus to ensure that events and departments hosting minors on campus are appropriately credentialed.
- Explain Child Protection requirements to departments and event coordinators, ensuring they understand the appropriate steps to receive credentials.
- **Equipment Oversight**:
- Ensure all required equipment (High volume ID printers, iClass/Prox scanners, etc.) are in working order.
- Schedule preventative maintenance as necessary with contracted vendors.
- Inform management of any equipment issues which may become work stoppages.
- Maintain and secure equipment inventory.
- Maintain and secure inventory of blank proximity cards.
- **Other duties as assigned.**
**Special Notes**:
**Essential Position**: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency.
**_Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws._**
If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.
- In accordance with the Title II Crime Awareness and Security Act_ a _copy of our crime statistics can be viewed_ _here_._
Visit our **WHY WORK HERE** page to learn about the **total rewards** we offer.
**SUNY Research Foundation: A Great Place to Work.**
The starting salary range (or hiring range) to be offered for this position is noted below, it represents SBU’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
Job Number: 2401460
**Official Job Title**: Clerical Specialist I
**Job Field**: Clerical/Secretarial
**Primary Location**: US-NY-Stony Brook
**Department/Hiring Area**: Student Financial Services
**Schedule**: Full-time **Shift**:Day Shift **Shift Hours**: 8:30 a.m. - 5:00 p.m.
**Posting Start Date**: M
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