Account Manager, Retail Support Solutions

3 weeks ago

Irving, United States McKesson Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

**Account Manager, Retail Support Solutions
- Irving, TX**

**Current Need**

We are seeking an Account Manager for Retail Support Solutions to join our team in Irving, TX. The Account Manager’s role is to oversee a group of assigned customers, act as an advisor, actively identify growth opportunities and develop new business, while ensuring customer satisfaction and long-term retention.

**Position Description**

The Account Manager is responsible for executing our Community Pharmacy and Health (CP&H) and Strategic National Accounts (SNA) Supply Agreements to their full extent, while managing the relationships of both our internal and external customers. Account Managers will regularly interact and collaborate with senior management, internal departments, and the Sales teams on matters impacting their customers.

**Key R**esponsibilities**:

- Customer Management_
- Provide best in class customer-focused service, support, and value for McKesson’s key strategic partners.
- Acts as a liaison for all customer concerns, which includes working cross departmentally with operations, credit, finance, pricing, etc., to optimize business results and customer satisfaction and identify new business opportunities
- Establishes regular cadence of customer meetings that meet customers' requirements to review any outstanding issues and progress to resolution
- Responsible for reporting on and communicating where customer stands regarding their supply agreement commitments to McKesson (minimum volume commitments, mix commitments, rebate requirements, etc)
- Responsible for documenting, reviewing, and resolving all customer issues via customer facing Support Log in scheduled recurring meetings with customer and sales counterpart
- Reduce operating cost by improving internal processes, increasing adoption rate of McKesson self-help tools and systems, and by fully understanding customer business needs.
- Has data driven conversations with customer and internal partners to help influence the customer’s experience and achieve agreement adherence

**Execution**:

- Accountable for understanding Supply Agreements, customer commitments and ensuring implementation of Agreements is streamlined along with monitoring compliance via standardized audits
- Collaborate with the sales team to achieve and maximize customer commitments while keeping customers satisfied and engaged for the long term
- Prepares Quarterly and Yearly customer business reviews in conjunction with sales and marketing counterparts
- Coordinate the implementation and communication for all One McKesson products and services.

**Relationship**:

- Must be able to develop strong relationships with customers, connecting key business executives and stakeholders
- Requires the ability to influence the thinking of, or gain acceptance of, others in sensitive situations.
- Must navigate difficult conversations with a consultative mindset that is empathetic, understanding and collaborative
- Responsible for representing the company by consistently demonstrating McKesson’s I2CARE (Integrity & Inclusion, Customer-First, Accountability, Respect, Excellence) and ILEAD (Inspire, Leverage, Execute, Advance, Develop) shared principles, both internally and externally.

**Minimum Requirements**

4-year degree or equivalent experience

2+ years relevant experience

**Critical Skills**
- 2+ years’ account management, sales, support, operations or administration (pharmaceutical industry preferred) experience
- Customer facing, has the ability to develop and maintain effective, positive internal/external working relationships with a diverse group of individuals
- Advanced communication skills: fact-based, clear, logical thought process with a record of success in developing relationships, presenting, and communicating financial results effectively
- Strong executive presence
- Ability to work well under pressure and manage multiple competing priorities
- Problem solving, decisiveness and resolution management
- Strong follow up skills with ability to meet deadlines
- Analytical thinking
- Project management experience
- Proficient MS Office suite (Word, Excel, PowerPoint and Outlook)

**Physical Requirements**
General Office Demands

**Must **be authorized to** work in the US. Sponsorship is not available for this position**.

At McKesson, we care about the well-being of the

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