Customer Service Representative

5 months ago

Houston, United States Mr Electric Full time

Established in 1994, Mr. Electric is a global franchise organization providing electrical installation and repair services. Mr. Electric franchisees provide these services to both residential and commercial customers. Each location is independently owned and operated. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process

As a Customer Service Representative, you are a key member of the team and represent Mr. Electric on support calls. You are responsible for handling service requests. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:

  • Receive incoming calls in professional and courteous manner
  • Complete work orders, return customer calls
  • Complete daily outbound follow-up calls
  • Perform other duties as needed which may include cross-training in related positions
Job Qualifications:
  • Ability to work independently with little oversight and to use initiative to solve problems
  • Demonstrated ability to be detail-oriented and organized
  • Ability to work sensitively and effectively with a diverse clientele
  • Ability to multi-task with frequent interruptions, working under pressure efficiently and
    effectively with competing priorities
  • Demonstrate punctuality and dependability
Job Requirements:
  • Minimum two years customer service experience
  • Strong written and verbal communication skills
  • Positive Attitude


Benefits: Benefits package varies by location

We are actively interviewing for this position - Apply today and our hiring manager will follow-up

Compensation: $14.00 - $18.00 per hour

At Mr. Electric®, you don't just work amongst fellow expert electricians. You learn from them, too. We're big on collaboration, sharing expertise and making each other better. That, plus a competitive salary and the chance to work with a brand with over 23 years of excellence, makes working for an independently owned and operated Mr. Electric® franchise a great career move.

Notice

Mr. Electric LLC is the franchisor of the Mr. Electric® franchised system. Each Mr. Electric® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Electric LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Electric LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Electric® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Electric LLC ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Electric LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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