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Front Desk Clerk

3 months ago

The Woodlands, United States Homewood Suites by Hilton Houston-Woodlands Full time

**At Moody, we believe that people are the most important ingredient of any business. It’s the people who ultimately determine what can be achieved. That’s why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.**

**The Homewood Suites by Hilton Houston-Woodlands, managed by Moody National Management LP is currently looking for Front Desk Clerks to join our team.**

**All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).**

The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.

Essential Functions:

- Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
- Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.
- Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
- Accurately complete any logs/reports as specified by management.
- Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
- Other duties as assigned.

**Job Specifications**:

- Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.
- Excellent interpersonal, written/verbal communication and telephone etiquette skills.
- Intermediate proficiency with Front Desk computer systems
- Excellent command of the English language; second language proficiency desirable.
- Excellent time management skills and ability to multi-task and prioritize work
- Excellent written and verbal communication skills
- Exceptional problem solving skills
- Ability to maintain customer focus
- Excellent organizational and planning skills
- Ability to work well in a team environment
- Ability to follow corporate standards and procedures

**Experience and Education**:

- High School education or equivalent work experience.
- 1+ years of experience as a Front Desk Clerk or other customer service position.
- Minimum training required per year as assigned by the company
- Any additional training required by manager

**Work Environment**:

- This job operates in a professional hospitality environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- This is a full-time position. Overtime may be required occasionally.
- Work days and work hours may vary.
- This position works indoors.

**Experience**: Required
- 1 year(s): Hotel Front Desk or other Customer Service experience

**Education**: Preferred
- High School Diploma / GED or better

**Skills**: Required
- Time Management
- Problem Solving
- Teamwork
- Customer Focus
- Communication

**Behaviors**: Preferred
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest

**Motivations**: Preferred
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals