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Product Operations Manager

3 months ago

Menlo Park, United States Facebook App Full time

Meta is seeking a Product Operations Manager to join the Product Operations team. Our mission is to be the experts on functional quality to improve product teams’ ability to resolve user issues. Our vision is that every user interaction should work well. Those who join our team are passionate about solving user issues and are strong advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping users, ProdOps is for you.We are looking for experienced professionals with deep data expertise who can partner with cross functional teams in complex, multi-platform efforts to improve the experience through data analysis and storytelling for the user at scale, while maintaining clarity of product vision and organizational awareness.You will be in charge of investigating and communicating the quality of Meta’s products to engineering, product, design, and other cross-functional partners as reported by users. You will own the processes for collecting, generating, and analyzing of reported user pain-points and feedback. Additionally, you will partner with product and engineering teams to implement cross-org/ cross
- company process and tooling improvements focused on driving resolution of issues and improved product quality.

**Product Operations Manager Responsibilities**:

- Become an expert in the health and quality of Reality Lab products
- Collect and analyze data from various sources to identify trends, patterns, and insights that can inform business decisions.
- Create reports, dashboards, and visualizations to effectively communicate findings to stakeholders and support decision-making.
- Define and lead program execution strategy for multiple areas of products and the platform - includes kickstarting 0 to 1 efforts, accelerating execution, and improving quality/outcomes for product objectives via programmatic solutions.
- Work with other Product, Engineering, and Product Operations leaders to implement product, process, tool improvements

**Minimum Qualifications**:

- Bachelor's degree in a directly related field, or equivalent practical experience.
- 4+ years of related strategy, operations, consulting, or data analyst experience
- Proactive problem solver with experience breaking down ambiguous issues into component parts to develop solutions
- Communication skills in interacting with and influencing multiple cross-functional stakeholders and senior management. Experience communicating change management to XFNs and stakeholders
- Analytical mind, experience using data to tell a story and influence product direction using SQL
- Experience in pivoting quickly and adapting to business needs while communicating and informing a team of shifting priorities

**About Meta**: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.