Extra Help

1 month ago

Chicago, United States University of Illinois Full time

**Extra Help - Medical Office Associate - Physical Therapy**

**This Position is temporary, non-benefits eligible, and is limited to 900 hours.**

**Hiring Department**: Physical Therapy

**Location**: Chicago, IL USA

**Requisition ID**: 1023063

**Posting Close Date**:
**About the University of Illinois Chicago**

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

**Description**:
Position Summary
This position's primary function is receptionist duties for all staff, patients and visitors to Rehabilitation Services Department. The position includes general reception duties, scheduling, monitoring patient flow, process authorization for treatment with third party payers and general department duties to maintain a clean and safe environment.

Duties & Responsibilities
- Schedules patients using EHR Scheduling System and manages work queues
- Verifies insurance for eligibility and authorization status
- Contacts insurance companies and case managers to obtain authorization for treatment and provides necessary documentation to complete the process.
- Documents insurance authorization status in EHR and communicates with clinical staff.
- Has a proactive understanding of changing insurance requirements
- Educates team around insurance requirements
- Liaison for inter-department communication around insurance
- Completes cover sheets and creates paperwork packets for new evaluations
- Manages patient flow through by registering or visit notification in the Patient Registration System, arriving patients in the EHR Scheduling System and monitoring how long patient are waiting.
- Manages patient flow through by registering or visit notification in the Patient Registration System, arriving patients in the EHR Scheduling System and monitoring how long patients are waiting.
- Validates patients’ parking tickets
- Takes patient financial liability and Fitness Center membership payments and processes deposits.
- Manages patient Consent and Release of Information forms; witnesses patient signature; and sends completed forms to HIM Department
- Performs charge release; identifies issues with charge entry or missing notes; alerts team members to issues and follows through to resolution
- Answers the telephone for all staff for the PT/OT Department and takes appropriate action (may be taking a message, may be acting to provide the information or assistance needed, scheduling or rescheduling patients).
- Responds to patient and department inquiries
- Completes additional clerical tasks such as distributing mail, photocopying, filing, faxing, tubing, and data entry.
- Completes additional departmental tasks such as straightening up patient care and waiting areas and preparing workspace for the next day.
- Shares expertise and participates in the development of process improvement initiatives within the department(s). Participates in process improvement initiatives within the organization
- Assist with orientation of new staff via mentoring
- Other related duties as assigned

**Qualifications**:
Minimum Qualifications
- High school diploma or equivalent.
- Any one or any combination totaling one (1) year (12 months), from the categories below:
- Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
- Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
- Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.

Preferred Qualifications
- Prefer at least 1 year experience in OT/PT setting
- Prefer Spanish speaking
- Prefer experience with Epic EHR- The University of Illinois System is an equal opportunity employer, includi

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