Supervisor - Players Club

4 weeks ago

Tampa, United States Seminole Gaming Full time

Overview:
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

**Our Commitment to Service**:
We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

**Benefits & Perks**:
**Appearance**:
**JOB DESCRIPTION**

**Responsibilities**:
The Players Club Supervisor is responsible for oversees all of the Player's Club Leads and Representatives who solicits and identifies new gaming customers for the Players Club program. They also maintain customer information assuring the highest standards of data entry.

**Essential duties include, but are not limited to**:
- Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.- Maintains staff schedule to optimize service levels and maintain fiscal responsibility.- Ensures that all scheduling deadlines are met on a weekly basis. Ensures compliance with State, gaming and Tribal laws.- Manages Player’s Club promotions and redemptions, including but not limited to gift days and free play offers.- Ensures Player’s Club Reports are processed and maintained.- Ensures comps and prize redemptions are issued in accordance with Hard Rock guidelines with the proper controls, auditing, surveillance and coordination in place.- Assists in the resolution of player and cross department challenges through interaction both on the casino floor and off. Works closely with Player Development, slot department, table games department, and guest services / call service center.- Assists Player’s Club Manager with all Player’s Club activities including Player’s Club equipment ordering, installation and training.- Assists Player’s Club Manager with Player’s Club equipment maintenance, ordering of supplies and printed materials/cards.- Meets and greets players on floor, at special events and at promotions.- Monitors slot marketing systems and performance.- Supports and maintains Hard Rock courtesy guidelines and ensure subordinate participation. This includes attending Hard Rock customer service and supervisor training and making sure your subordinates attend the appropriate training classes as well.- Maintains confidentiality of information and agree to and sign the Hard Rock confidentiality agreement.- Responsible for maintaining a clean, safe and hazard free work environment.- Must be familiar with and follow, exactly, the secret shopper criteria.- Perform other duties as assigned.

Qualifications:

- High School Diploma, GED, or equivalent required.
- HA college degree preferred and/or combination of education and work experience.
- 1-3 years of casino marketing or slot host experience preferred or 1-3 years of customer service supervisory experience.
- Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Must display commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Must be able and willing towork flexible schedules, to include evenings, weekends and holidays.
- Must possess a strong knowledge of CMP and GHS systems and must be proficient in Microsoft Excel, Access, and Word.

**Work Environment**:

- Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close, distance, color, and peri

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