Director of Operations

3 weeks ago

Brooklyn, United States 163rd street Improvement Council Full time

**Responsibilities**:

- Supervisor and coach ensure high quality service delivery, including; participation in monthly departmental meetings and schedules supervision.
- Ensure that supervision subscribes to the established format and reviews tasks outlined by the position.
- Meet all training standards, and schedule regular training sessions to ensure all direct reports meet training standards.
- Lead subordinates in crisis presentation and intervention techniques.
- Ensure 100% of clients maintain access to client services (meals, laundry, toiletries, etc.)
- Maintain knowledge of, and ensure compliance with DHS and those of all funding sources.
- Maintain working knowledge of all technological systems utilized by the program and its affiliates.
- Maintain working knowledge of strengths and challenges of direct reports and have a working plan as to how to address those challenges
- Maintain strong collaborative relationship with all providers affiliated with ANH

**Reporting and Documentation**:

- Complete, review and ensure timely submission of all internal and external reports
- Ensure work outputs meet the appropriate performance standards.
- Review and track maintenance work order submissions and completion.
- Review and track all incident reports.
- Review and update monthly building schedules inclusive of securing appropriate certifications.
- Complete monthly building inspections
- Track visits and all services rendered by vendors/contactors
- Complete audit of Fire Safety records
- Complete monthly inventory of client supplies
- Complete daily inventory of food
- Produce meeting minutes for each departmental meeting conducted
- Conduct and document supervision of all direct reports
- Provide staff with Corrective Action Plans (CAPs) to ensure satisfactory work performance and progressive disciplinary action when required
- Review and document follow up of all operational complaints/grievances
- Conduct audit of operational tasks including: bed signing procedures, supply issuance, meal rosters, property storage, locker inspections, dorm inspections, facility logbook, incident submission, etc.
- Ensure timely completion of all investigations pertaining to Operations
- Maintain van schedule
- Conduct vehicle inspections and ensure vehicle maintenance

**Engagement**:

- Ensure the best customer service is provided to every client.
- Store each client and staff’s information in the highest confidence
- Ensure compliance with behaviors outlined by the Glo's Client Conduct policies.
- Model appropriate behaviors for clients and staff

**Time and Attendance**:

- Adhere to work schedule and ensure adherence to Operations, Security and Maintenance schedule by relevant staff
- Avoid unscheduled absences
- Review and manage hours allotted to the department and respond to time off requests
- Utilize time management skills to prioritize tasks and ensure completion of work in a reasonable timeframe

**Professional Conduct**:

- Perform job duties with quality
- Lend interdepartmental support in times of need
- Adhere to the Dress Code Policy
- Model appropriate behaviors for staff
- Be a resource to staff and colleagues
- Maintain open lines of communication with all departments, vendors, IVC, DHS Administration, ANH Administration, and partners within the community
- Provide coverage for other areas as directed/needed
- Tasks may be modified, expanded and/or assigned over a period of time
- Assist with on call emergencies as needed.

**Essential Skills and Qualifications**:

- 5-7 years management experience, preferably in a residential facility
- Bachelors degree required, Masters preferred
- Occupational Safety and Health Administration (OSHA) Certification preferred
- Ability to work some evenings and occasional weekends as needed
- Proficiency in Microsoft Suite and Google Suite
- Excellent administrative and communication skills
- Must be a self-starter who is highly organized, able to prioritize and is highly flexible/adaptive.
- Excellent and demonstrated writing ability
- Strong assessment, direct practice, counseling, supervision, community outreach, group leadership and program development experience preferred
- Knowledge of community resources
- Ability to solve problems, make decisions, resolve conflicts and listen
- Ability to deal calmly in crisis situations
- Proven ability to work collaboratively well with diverse groups
- Proven ability to handle multiple tasks effectively under pressure

**Compensation**:
The salary for this role is between $65,000 - $70,000.

Pay: $65,000.00 - $70,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Ability to Relocate:

- Brooklyn, NY: Relocate before starting work (required)

Work Location: In person

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