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Avp - Financial Crimes

4 months ago

Lowell, United States Jeanne Darc Credit Union Full time

Jeanne D’Arc Credit Union offers competitive wages, excellent benefits, a pleasant working environment and the opportunity for career growth and advancement. We count on our valued workforce to be professional, provide exceptional member service and to help our members make smart financial choices.

Come join our team as an **AVP - Financial Crimes **where you will direct the Credit Union's Financial Crimes Team, ensuring deposit and loan fraud cases are appropriately managed, monitored, and resolved in accordance with federal and state regulations and laws and within the restitution criteria set forth by the Credit Union.

**ESSENTIAL DUTIES and RESPONSIBILITIES**:

- Provides leadership and direction to the Financial Crimes Team. Responsibilities include interviewing, performance management, coaching, recognition, corrective action, development, and empowerment while ensuring the achievement of key performance metrics.
- Responsible for the development, coordination, implementation, and oversight of policies, procedures, assessments, and corrective action plans, as applicable to financial crimes.
- Responsible for fraud case management, monitoring and recovery efforts, including member communications, law enforcement engagement and insurance claim filings.
- Collaborates with peers across the Credit Union. Leads and/or participates in department or organization-level projects relative to financial crime prevention, detection and response.
- Prepares fraud activity reports for trending analysis and recommends new or enhanced fraud controls and processes to minimize financial loss.
- Develops employee and member awareness programs, including those relative to fraud prevention, detection and response training; presents new hire training and annual training for all employees.
- Participates in regulatory and third-party audits relative to financial crimes.
- Promotes Jeanne D'Arc Credit Union through community involvement, memberships in organizations and business networks, and visibility at community events and activities sponsored and supported by the Credit Union.
- Performs other job-related duties as assigned.

**Experience**:
Five to seven years of related experience with a minimum one year of leadership required.

**Education**:
Bachelor's degree required or an equivalent combination of education and experience. Professional certification in fraud management and/or response is preferred.

**Interpersonal Skills**:
Position requires a significant amount of personal contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication. Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service. Must have the ability to motivate, influence, and gain the trust and cooperation of others. Strong conflict resolution skills are required. Excellent written and verbal communication skills are required, including clear delegation of tasks, communicating clearly and concisely, and managing difficult conversations. Must have the ability to present information confidently to individuals at all levels outside and within the Credit Union, including the Executive team. Empathy, patience, active listening, and sound judgment are required.