Inbound Admin Clerk

4 weeks ago

Romeoville, United States RJW Logistics Full time

**Job Purpose**:To accept and schedule customer orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Transport Operations Department.

**Essential Duties and Responsibilities**:

- Enter customer orders and scan / index documents as required.
- Schedule the pick ups and delivery of customer loads.
- Properly document orders in computer and update customer contact information.
- Maintain communications with customers regarding changes in pick up an delivery schedules and potential service failures.
- Clearly understand goals, policies, and procedures of RJW.
- Communicate customer problems, leads, and inquiries to the appropriate personnel.
- Maintain confidentiality of company information.
- Recommend improvements and implement approved improvements.
- Update reports as required by operations manager and COO.
- Assist local dispatcher in update of Tee Cards.
- Other tasks as assigned by manager.

**Additional Responsibilities**:

- Positive telephone personality.
- Capable of being trained to be ‘Phone Assertive’.
- Exceptional customer service skills.
- Organizational and scheduling skills.

**Qualifications**:

- Basic office clerical skills.
- Must be able to type at least 40 wpm.
- 1 - 2 years of clerical experience.
- Basic transportation / logistics experience.

**Education and/or Experience Required**:

- High School Diploma or general education diploma (GED) is preferred.

This is not the JD in it's entirety.

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