Guest Service Agent

4 weeks ago

Walnut Creek, United States Windsor Capital Group Full time

Join our team Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest **Guest Services Agent**

**Purpose for the Position**:
To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, check-in and checkout of guests which contributes to an overall positive experience.

**FEATURED BENEFITS**:

- **_Medical, Dental, Vision, Life and Disability Insurance_**:

- **_FSA_**:

- **_Free meal provided by hotel during scheduled shift_**:

- **_Employee Assistance Program _**:

- **_401K and ROTH 401K_**:

- **_Growth opportunity_**:

- **_Paid Time Off_**:

- **_Sick Time Off_**

**Essential Responsibilities**:

- Greets, registers, and assigns rooms to guests.
- Issues room key and escort instructions to Bell person or directly to guest as appropriate.
- Date-stamps, sorts, and racks incoming mail and messages.
- Transmits and receives messages using equipment such as telephone, fax, and switchboard.
- Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
- Keeps records of room availability and guests’ accounts.
- Computes bill collects payment and makes change for guests.
- May make, confirm, and cancel reservations for guests.
- May post charges such as room, food, liquor, or telephone by hand or machine.
- May make restaurant, transportation, or entertainment reservations for guests.
- May deposit guests’ valuables in hotel safe or safe-deposit box.
- May order complimentary flowers or champagne for special guests.
- All other duties as assigned by a manager or supervisor.

**Skills and Abilities**:
Ability to communicate efficiently

**_
Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._**

Join our team Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest **Guest Services Agent**

**Purpose for the Position**:
To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, check-in and checkout of guests which contributes to an overall positive experience.

**FEATURED BENEFITS**:

- **_Medical, Dental, Vision, Life and Disability Insurance_**:

- **_FSA_**:

- **_Free meal provided by hotel during scheduled shift_**:

- **_Employee Assistance Program _**:

- **_401K and ROTH 401K_**:

- **_Growth opportunity_**:

- **_Paid Time Off_**:

- **_Sick Time Off_**

**Essential Responsibilities**:

- Greets, registers, and assigns rooms to guests.
- Issues room key and escort instructions to Bell person or directly to guest as appropriate.
- Date-stamps, sorts, and racks incoming mail and messages.
- Transmits and receives messages using equipment such as telephone, fax, and switchboard.
- Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
- Keeps records of room availability and guests’ accounts.
- Computes bill collects payment and makes change for guests.
- May make, confirm, and cancel reservations for guests.
- May post charges such as room, food, liquor, or telephone by hand or machine.
- May make restaurant, transportation, or entertainment reservations for guests.
- May deposit guests’ valuables in hotel safe or safe-deposit box.
- May order complimentary flowers or champagne for special guests.
- All other duties as assigned by a manager or supervisor.

**Skills and Abilities**:
Ability to communicate efficiently

**_
Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

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