Front Desk Agent

1 week ago

Walnut Creek, United States Holiday Inn Express Walnut Cr Full time

Job Summary:

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
  • Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds


Property Details:

Conveniently located just off of I-680, the Holiday Inn Express Walnut Creek hotel welcomes visitors to the beautiful East Bay area. The hotel's location near San Francisco provides easy access to city businesses and attractions, and it lets guests experience the charming beauty that surrounds our hotel's facility.

In Walnut Creek, California, guests are able to stay close to businesses like CVS, Kaiser Permanente and John Muir Hospital. In addition to its proximity to major companies, our hotel also features free high-speed, wireless Internet access, free parking and an on-site business center, which has copy, fax and Internet services.

While guests are at the hotel, we want to ensure their stay is as enjoyable as possible. Each morning, we serve the complimentary, Hot Express Start Breakfast Bar, which features our signature cinnamon rolls and Smart Roast coffee. By offering a well-equipped fitness center, outdoor pool and triple-sheeted bedding, we strive to make every stay as relaxing as possible

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan


Compensation Min:
USD $16.00/Hr.

Compensation Mid:
USD $17.93/Hr.

Compensation Max:
USD $21.52/Hr.

  • Front Desk Agent

    3 weeks ago

    Walnut, United States Hotel Management Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCareer Advancement Opportunities Competitive CompensationJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments....

  • Front Desk Agent

    2 months ago

    Oak Creek, United States Wisco Hotel Group Full time

    Performing all check-in and check-out tasks. Managing online and phone reservations. Informing customers about payment methods and verifying their credit card data. Job brief We are looking for a Full-Time Hotel Front Desk Agent to serve as our guest Front Desk, Agent, Reservations, Customer Service, Hotel

  • Front Desk Agent

    2 months ago

    Cripple Creek, United States Full House Resorts, Inc. Full time

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Provide a warm and friendly welcome to guests as they arrive, creating a positive first impression always providing the highest level of overall customer service. Efficiently handle the check-in and check-ou Front Desk, Agent, Customer Service, Hotel

  • Front Desk Agent

    6 days ago

    Cripple Creek, Colorado, United States Landry's Full time

    Overview Golden Nugget Front Desk Agent A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino. Responsibilities Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. Register arriving guests by...

  • Front Desk Agent

    4 weeks ago

    Cripple Creek, United States Full House Resorts Full time

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Provide a warm and friendly welcome to guests as they arrive, creating a positive first impression always providing the highest level of overall customer service. Efficiently handle the check-in and check-ou Front Desk, Agent, Customer Service, Hotel

  • Front Desk Agent

    4 weeks ago

    Walnut Creek, United States Stonebridge Companies Full time

    City, State: Walnut Creek, California Starting Pay: $18.00 / hr The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with...

  • Front Desk Agent

    4 weeks ago

    Walnut Creek, United States Stonebridge Companies Full time

    City, State:Walnut Creek, California Starting Pay: $18.00 / hrThe purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.ESSENTIAL DUTIES AND RESPONSIBILITIES:Operate the front desk according to standard operating procedures and with...

  • Front Desk Agent

    3 weeks ago

    Walnut Creek, United States Stonebridge Companies Full time

    City, State:Walnut Creek, California Starting Pay: $18.00 / hrThe purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.ESSENTIAL DUTIES AND RESPONSIBILITIES:Operate the front desk according to standard operating procedures and with...

  • Front Desk Agent

    3 weeks ago

    Walnut Creek, United States Stonebridge Companies Full time

    City, State: Walnut Creek, California Starting Pay: $18.00 / hr The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with...

  • Front Desk Agent

    4 weeks ago

    Cripple Creek, United States Landry's Full time

    Overview Golden Nugget Front Desk Agent A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino. Responsibilities Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. Register arriving guests...

  • Front Desk Agent

    2 weeks ago

    Cripple Creek, United States Landry's Full time

    Overview Golden Nugget Front Desk Agent A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino. Responsibilities Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. Register arriving guests by...

  • Front Desk Agent

    4 weeks ago

    Cripple Creek, United States Golden Nugget Hotels & Casinos Full time

    Overview: Golden Nugget Front Desk Agent A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino. Responsibilities: Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. Register arriving...

  • Front Desk Agent

    3 weeks ago

    Cripple Creek, United States Golden Nugget Hotels & Casinos Full time

    Overview: Golden Nugget Front Desk Agent A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino. Responsibilities: Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees. Register arriving...

  • Front Desk Agent

    4 weeks ago

    Battle Creek, United States TownePlace Suites by Marriott Full time

    The Holiday Inn Express & Suites is seeking a full-time or part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best service possible.Duties and Responsibilities:Greet and tend to guests in a positive and friendly manner.Maintain a constant presence at the front desk.Process check-ins and...

  • Front Desk Agent

    3 weeks ago

    Battle Creek, United States TownePlace Suites by Marriott Full time

    The Holiday Inn Express & Suites is seeking a full-time or part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best service possible.Duties and Responsibilities:Greet and tend to guests in a positive and friendly manner.Maintain a constant presence at the front desk.Process check-ins and...

  • Front Desk/night Auditor

    2 weeks ago

    Walnut, United States Hotel Management Full time

    **Benefits/Perks** - Flexible Scheduling - Career Advancement Opportunities - Competitive Compensation **Job Summary** We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments....

  • Front Desk Agent

    7 days ago

    Beaver Creek, United States Vail Resorts Full time

    Job DescriptionJob Description Create Your Experience of a LifetimeCome work and play in the mountains Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+ resorts...

  • Front Desk/Night Auditor

    2 months ago

    Walnut, United States Hotel Management Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments....

  • Front Desk/Night Auditor

    3 weeks ago

    Walnut, United States Hotel Management Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCareer Advancement OpportunitiesCompetitive CompensationJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments....

  • Front Desk Supervisor

    2 weeks ago

    Battle Creek, United States FireKeepers Casino & Hotel Full time

    Responsible for managing the daily needs of our guests; overseeing the performance and work product of the front desk staff (Front Desk Agents and Bell Staff); ensuring guest satisfaction; meeting departmental quality and service standards; and achie Front Desk, Supervisor, Bell Staff, Hotel, Training, Management