Part-time Front Desk Agent

3 days ago


Green Bay, United States Home2 Suites by Hilton Full time

_**PERFECT OPPORTUNITY FOR RETIRED INDIVIDUALS OR THOSE LOOKING FOR A GREAT SOURCE OF SUPPLEMENTAL INCOME WITH TRAVEL REWARDS**_
- **Tuition Reimbursement for college students/adults going back to school**_
- **Employee Referral Program**_
- **Hilton Team Travel Rewards Program**_

We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

**Responsibilities**:

- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries in a timely manner
- Assist guests with any requests or issues they may have during their stay
- Provide information about hotel amenities, local attractions, and dining options
- Handle cash transactions and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed

**Requirements**:

- Previous experience in a front desk or customer service role is preferred
- Excellent phone etiquette and communication skills
- Proficiency in using phone systems and hotel management software
- Multilingual skills are a plus
- Strong attention to detail and organizational skills
- Ability to handle difficult situations with professionalism and empathy
- Knowledge of hospitality industry practices and standards

**Benefits**:

- Competitive pay based on experience
- Opportunities for career advancement within the hospitality industry
- Employee discounts on hotel stays and amenities

**Job Types**: Full-time, Part-time

**Job Type**: Part-time

Pay: $15.00 - $16.00 per hour

**Benefits**:

- Employee discount
- Life insurance
- Tuition reimbursement

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person


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