Front Desk Agent

3 days ago


Green Bay, United States Bay Family Restaurant Full time

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Perform guest check-ins and check-outs efficiently
- Handle guest inquiries and provide excellent customer service
- Manage reservations and ensure accurate data entry in the hotel system
- Conduct night audit procedures to reconcile daily transactions
- Assist with guest relations and resolve any issues or complaints promptly
- Maintain a clean and organized front desk area

**Requirements**:

- Previous experience in hotel management or hospitality industry preferred
- Strong guest service skills with the ability to handle various guest situations
- Proficiency in bilingual or multilingual communication is a plus
- Knowledge of front desk operations and phone etiquette
- Ability to work flexible hours including nights and weekends
- Excellent interpersonal and communication skills

**Job Types**: Full-time, Part-time

Pay: $13.50 - $15.00 per hour

Expected hours: 20 - 35 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Evening shift
- Rotating weekends
- Weekends as needed

Work setting:

- In-person

People with a criminal record are encouraged to apply

Ability to Relocate:

- Green Bay, WI 54304: Relocate before starting work (required)

Work Location: In person


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