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Specialist, Contact Center
3 months ago
**HEARTLAND HEALTH CENTERS is now TAPESTRY 360 HEALTH**
**Contact Center Specialist**
- **
$500 Hiring Bonus paid to New Hires after successful completion of 90-day probationary period**:
- ** Remote Work Arrangement Available**
We are currently seeking Contact Center Specialists (CCS) who are passionate about healthcare work in the North Side communities we serve. CSSs schedule patient appointments for all services at all Tap 360 sites. Working in the front line of communications, you interact and build relationships with patients.
If you are an enthusiastic, dedicated call center and/or customer service pro who loves helping people, then Tap360 is the employer for you
As an integral Care Team member, Tap360 CSSs:
- Provide excellent customer service
- Promptly and politely answer a high volume of incoming calls from patients and others
- Capture, update and input data into the electronic medical record system
- Maintain patient confidentiality
- Educate patients about Tap 360 services, fees, sites, appointment changes, etc.
- Coordinates interpretation services, as needed
- Perform general administrative tasks
Come join our tapestry where warm and generous colleagues are entwined with work that is fulfilling, challenging and fun and it’s all interlaced with a culture that is led by both head and heart.
Minimum Required Qualifications:
- A sincere interest in healthcare
- Ability to use computers
- Excellent customer service and nonverbal active listening skills
- Compassion, empathy, respect for others and sensitivity to diverse cultures and perspectives
- Organizational skills, flexibility, time management skills and a can-do attitude
- Ability to professionally and effectively communicate and interact with patients, colleagues, providers, managers, and others
Desired Qualifications:
- Bilingual
- Post-HS education or training
- Familiarity with medical terminology
- Previous customer service, healthcare, and/or medical office experience
- Experience using EMR systems (_e.g.,_ athenaPractice, Centricity, Epic, Praxis, Meditech, Cerner, etc.)
Benefits offered to Tap360 full-time employees:
Choice of 4 BCBS Medical Plans | Choice of 2 BCBS Dental plans | BCBS Vision Plan | BCBS Life, AD&D, Short
- & Long-Term Disability Insurance | 401K | 11 Paid Holidays | Generous PTO including Sick Leave, Vacation and Flexible Days
