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Customer Service Representative
3 months ago
**Join Our Team as a Customer Service Representative**
**Location**: Chicago, IL
**Company**: Jago Solutions
**About Jago Solutions**
Jago Solutions is a leader in providing innovative solutions and exceptional service to our clients. Located in the vibrant city of Chicago, we are dedicated to delivering top-notch customer service and creating positive experiences for our clients. Join our team and be part of our commitment to excellence.
**Your Role**
We are seeking a passionate and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative at Jago Solutions, you will be the frontline of our company, providing outstanding service and support to our clients.
**Responsibilities**
- **Product Knowledge**: Develop a deep understanding of our products and services to provide accurate information and guidance to customers.
- **Order Processing**: Process customer orders, track shipments, and handle returns or exchanges.
- **Issue Resolution**: Investigate and resolve customer complaints and escalate issues as needed to ensure timely resolution.
- **Communication**: Communicate clearly and effectively with customers to ensure their needs are met and their questions are answered.
- **Documentation**: Maintain accurate records of customer interactions and transactions in our CRM system.
- **Team Collaboration**: Collaborate with colleagues to share insights and best practices, contributing to a positive team environment.
- **Continuous Improvement**: Provide feedback and suggestions for process improvements to enhance the customer experience.
**What You Bring**
- **Customer Service Skills**: Strong customer service skills with a friendly and professional demeanor.
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
- **Problem-Solving Skills**: Strong problem-solving abilities and a proactive approach to addressing customer needs.
- **Empathy**: Ability to empathize with customers and understand their concerns.
- **Team Player**: Ability to work collaboratively in a team environment and contribute positively to team goals.
- **Education**: High school diploma or equivalent.
**What We Offer**
- **Competitive Compensation**: Competitive salary and benefits package.
- **Training and Development**: Comprehensive training programs to help you excel in your role.
- **Benefits**: Benefits package including health insurance, retirement plans, and more.
- **Career Growth**: Opportunities for career advancement within our growing company.
- **Work Environment**: A supportive and inclusive work environment where you can thrive.
Pay: $20.00 - $22.00 per hour
**Benefits**:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Chicago, IL 60602 (preferred)
Work Location: In person
