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Patient Access Rep Ii, Pas Call Center, Full Time
3 weeks ago
**Job Summary**
- **Up to $1,000 Sign-On Bonus**
**Southbank Plaza is currently hiring for a Full-Time Days Patient Access Rep II to join our **PAS Call Center** team at our Baptist Southbank Plaza location here in Jacksonville, FL.**
**Shift Details: Monday-Friday 9:00am-5:30pm**
As a Patient Access Rep II, you will be responsible for:
- Registering patients accurately and efficiently
- Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple Imaging Service Lines
- Maintaining service excellence to patients and visitors for telephonic encounters
- Contributing to PAS Goals as defined annually (Collections, productivity, quality, and call metric objectives, etc.)
- Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
- Maintaining a professional relationship with all clinical and non-clinical team members
- Articulating compliance documentation and ensure completion of required patient consent forms
- Maintaining patient privacy in accordance with HIPAA guidelines
**Status**Full-Time
**Shift Details**Days
**Education Required**High School Diploma/GED
**Education Preferred**Bachelor's Degree
**License and Certification**
- Certified Healthcare Access Associate (CHAA) Preferred
**Experience**
- 1-2 years Customer Service Experience Required
- 1-2 years Insurance Experience Required
- 1-2 years Healthcare Experience Required
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