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Leasing Manager

3 months ago

Austin, United States Portico Property Management Full time

**General Purpose**:
A Leasing Manager plays a key role primarily on stabilized communities of over 300 units and/or leaseup communities. The Leasing Managers primary focus is to develop and implement a marketing strategy for the community and to advise, train and manage the leasing staff to ensure the achievement of the leasing, occupancy, and retention goals established for the community. Specifically, the Leasing Manager will partner with the Community Manager to achieve optimum performance in the following areas:

- Hire, train, and develop the Leasing Consultants.
- Lease the community.
- Market the community.
- Facilitate resident relations and resident retention programs.
- Coordinate and manage day-to-day office operations.
- Partner with the Assistant Community Manager.
- Partner effectively with both office and maintenance associates at the community, as well as associates from the corporate offices, Portico sister communities, competitors, locators, and vendors.
- Execute special projects and assignments as requested.

**Essential Functions**:
**Hire, train, and develop the Leasing Consultants**:

- Assist the Community Manager with recruiting, interviewing, and hiring Leasing Consultants.
- Submit new hire paperwork to Human Resources and register new associates for New Hire Orientation in a timely fashion.
- Provide on-going job skills training and coaching for associates.
- Motivate staff and provide encouragement and leadership for reaching leasing goals.
- Formally evaluate associate performance at least once annually per company policy. Provide on-going positive recognition or critical feedback to associates to assist them with achieving personal and community goals.
- Partner with the Community Manager to review mystery shops with Leasing Consultants, provide appropriate coaching, and co-develop performance improvement plans with the associate.
- Partner with the Community Manager to counsel associates for performance improvement and/or terminate associates when necessary.
- Provide Community Manager with recommendations regarding salary increases, bonuses, and leasing commissions.
- Motivate staff and implement employee incentive programs.
- Ensure that all office associates adhere to professional appearance guidelines on a daily basis including proper attire, personal grooming habits, and nametags.
- In conjunction with the Community Manager, facilitate a daily pre-shift meeting to discuss issues or concerns from the previous day, leasing goals, concessions/specials, follow-up, and focal areas for the day.
- Jointly facilitate weekly staff meetings in conjunction with the Community Manager and the Assistant Community Manager and leasing meetings with all on-site associates per the following guidelines:

- Hold these meetings on the same day/time each week.
- Have an agenda. Send this to your Regional Director prior to the meeting.
- Share the goals for the week including: leasing, marketing, renewals, make-ready, and maintenance goals.
- Review staff closing ratios and leasing success.
- Review the market survey results and discuss any changes.
- Discuss resident issues.
- Review any informational updates from corporate.
- Involve the staff in the meeting.
- Take minutes and ensure that each associate receives a copy. Send these to your Regional Director and maintain a staff meeting log.

**Lease the Community**:

- The Leasing Manager is responsible for role modeling effective and appropriate leasing and sales techniques and is expected to take an active role in leasing the community on a daily basis.
- Answer the telephone to greet, build rapport with, and invite prospects to set appointments to tour the community.
- Monitor and ensure that the answering service is providing customer-centered service.
- Warmly greet and build rapport with each prospect and provide a customized community tour that fits their unique needs, hot buttons, and preferences. Strive to show a vacant made-ready apartment, as well as the model.
- Adhere to Fair Housing Standards in all interactions with prospects and residents.
- Assist Community Manager with establishing budgetary guidelines for market rent, advertised rent, renewal increases, and concessions/specials offered. Consult with Community Manager before approving different amounts.
- Promote rentable items such as: washer/dryer sets, garages, carports, etc.
- Notify maintenance and office staff of move-ins and move-in date changes to ensure adequate time for apartment preparation.
- Prepare, monitor, and approve lease files for move-in including the TAA lease, all addenda, and additional documentation per Portico Policy.
- Walk units to ensure readiness for move-in.
- Prepare move-in/welcome gifts and packets.
- Move-in residents by having the them review and sign the lease and all move-in documentation appropriately. Issue keys, gate/access cards, or remotes.
- Manage priority wait lists.
- Monitor associates Leasing Notebooks to ensure these have cu