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Application Administrator, Servicenow
4 months ago
The Application Administrator, ServiceNow will positively impact UCLA's operations and culture by enabling University stakeholders to effectively leverage data and insights in service of the institution's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.**Salary & Compensation**
- UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
**Qualifications**
- Experience with utilizing ServiceNow’s community and developer resources to enhance platform capabilities and implement best practices. (required)
- Experience in complex higher education environments, serving academic and administrative functions of a large public university. (preferred)
- Demonstrated ability to understand business processes and how ServiceNow solutions can support these needs, including the development of implementation plans specific to ServiceNow. (required)
- Strong skills in managing software version control, and thorough testing and test planning within ServiceNow. (required)
- Familiarity with ServiceNow’s scripting tools, such as JavaScript, HTML, CSS, and Angular JS. Ability to follow detailed service specifications and plan for robust deployment and feedback mechanisms within the ServiceNow ecosystem. (required)
- Strong written and verbal communication skills and is able to communicate technical information and ideas to a diverse community of colleagues and stakeholders. (required)
- Able to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers. (required)
- Strong organizational skills and is able to balance competing priorities and support concurrent projects. Ability to work in a project-based environment using project management practices. (required)
- Strong demonstrated problem-solving skills; scopes solutions based on knowledge of available resources and timelines. Able to ask questions, gather information, evaluate options, and make decisions with integrity. (required)
- Able to participate in activities to advance an inclusive environment that values equity, diversity, inclusion and belonging. (required)
- Thinks creatively and proposes innovative ideas, including the incorporation of new technologies or processes. Is able to work with agility in a fast-paced environment. (required)
**Education, Licenses, Certifications & Personal Affiliations**
- Bachelor's Degree in one or more of the following fields: information technology, computer science or a related field. (required)
- Bachelor's Degree In one or more of the following fields: information technology, computer science. (preferred)
- ServiceNow Certified System Administrator (CSA) (preferred)
**Special Conditions for Employment**
- This position is eligible for a hybrid work arrangement that includes regular visits to campus as needed (for those who work remotely, travel/lodging expenses are not eligible for reimbursement).
The anticipated pay range for this position is $108,834-$121,00, annually; salary is dependent upon the skills and experience of the selected finalist.
- Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
- Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
**Schedule**
8:00 A.M. to 5:00 P.M. PT, Monday through Friday and/or variable based upon operational needs.
- **Union/Policy Covered**
99-Policy Covered
- **Complete Position Description**
Apply
**Campus Requisition #**:
2984
**UC Payroll Title**:
APPLICATIONS PROGR 3
**Department**:
IT SERVICES
**Appointment Type**:
2 - Staff: Career
**Budgeted Pay Scale**:
$108,834-$121,00
- **Full Salary Range**:
USD $71,500.00/Yr. - USD $154,900.00/Yr.
**Remote/Hybrid Eligibility**:
Yes
**Department Location**:
10920 Wilshire Blvd IT SERVICES
**Total Openings**:
1
**Full or Part Time**:
Full Time
