Dps - Crd - Criminal History Inquiries Technician I

1 month ago


Austin, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full time

**DPS - CRD - Criminal History Inquiries Technician I - 0136** **(**00042585**)**

**Organization**: TEXAS DEPARTMENT OF PUBLIC SAFETY

**Primary Location**: Texas-Austin

**Work Locations**: AUSTIN HQ (BOX 4143) 5805 N LAMAR BLVD PO BOX 4143 AUSTIN TX 78765 Austin 78752

**Job**: Office and Administrative Support

**Employee Status**: Regular

**Schedule**: Full-time

**Standard Hours Per Week**: 40.00

**State Job Code**: 0136

**Salary Admin Plan**: A

**Grade**: 15

**Salary (Pay Basis)**: 3,550.00 - 3,550.00 (Monthly)

**Number of Openings**: 1

**Overtime Status**: Non-exempt

**Job Posting**: Jun 4, 2024, 11:04:14 AM

**Closing Date**: Jun 18, 2024, 11:59:00 PM

**Description**

**Telecommuting 4 days per week and may be required to report to HQ in Austin 1 day per week.**

**GENERAL DESCRIPTION**: Performs advanced (senior-level) customer service work and provides technical support and training to both internal and external customers. Work involves evaluating, interpreting, and implementing state and federal statute, and determining eligibility of agencies and their designated personnel for access to highly confidential criminal history record information and databases. Work also involves coordinating external customer service support and receiving and responding to public inquiries for information and/or state services. May supervise the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

The following Military Occupational Specialty codes are generally applicable to this position.

Military Crosswalk for Occupational Category - Administrative Support (texas.gov)

Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

**ESSENTIAL DUTIES / RESPONSIBILITIES**:
2. Research eligibility and requests required documentation, in order to allow agency access to secure website.

3. Disseminate certified and/or notarized fingerprint cards and/or criminal history responses to appropriate individuals, entities and courts per applicable state statute.

4. Evaluate criminal history records to determine whether an individual meets the criterion for utilization of the applicable secure website.

5. Provide technical assistance to individuals having access to all databases; navigating the users through the functionality of the systems.

6. Compile and review information entered into databases and spreadsheets to ensure the accuracy of retrievable data and the generation of statistical reports.

7. Provide training to customers and client agency representatives, explaining policy and procedures, and interpreting specific legislative codes and statutes.

8. Maintain the security of the website, by ensuring the user’s compliance.

9. Coordinate receipt of payment for services rendered.

10. Develop standard operating procedures, guidelines and manual.

11. Attends work regularly and observes approved work hours in accordance with agency leave and attendance policies.

12. Perform other duties as assigned.

**Qualifications**

**GENERAL QUALIFICATIONS and REQUIREMENTS**:
**Education**:

- Graduation from a standard senior high school or the equivalent.

**Experience **- Minimum of one (1) year progressively responsible experience performing complex administrative assistance involving customer service and concentrated operation of personal computers with multiple software packages in a business environment.
- Substitution Note_: Additional work experience of the type described or other related education may be substituted for one another on a year-for-year basis.

**Regulatory Knowledge** - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State, and Federal regulations, legislation, guidelines, policies and procedures.

**Analytical Skills**:

- Must be analytical, detail-oriented, and able to multi-task without sacrificing accuracy or timeliness. Must demonstrate an ability to examine data/information, discern variations/similarities, and be able to identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

**Interpersonal Skills** - Must exercise excellent interpersonal skills - position continually requires demonstrated poise, tact, diplomacy, and an ability to establish and maintain effective working/professional relationships with internal and external customers. Must demonstrate an ability to handle high-volume workloads, and competing demands, interruptions, and distractions in a steady and calm manner.

**Communication Skills** - Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers.

**Customer Service** (internal/external) - Must possess a keen awareness and commitment to providing excellent customer service, demonstrate a positive approach to providing a



  • Austin, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full time

    GENERAL DESCRIPTION : Performs advanced (senior-level) customer service work and provides technical support and training to both internal and external customers. Work involves evaluating, interpreting, and implementing state and federal statute, and determining eligibility of agencies and their designated personnel for access to highly confidential...


  • Austin, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full time

    **DPS - CRD - Public Safety Records Technician I, TOR** **(**00041655**)** **Organization**: TEXAS DEPARTMENT OF PUBLIC SAFETY **Primary Location**: Texas-Austin **Work Locations**: AUSTIN HQ (BOX 4143) 5805 N LAMAR BLVD PO BOX 4143 AUSTIN TX 78765 Austin 78752 **Job**: Office and Administrative Support **Employee Status**: Regular **Schedule**:...


  • Austin, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full time

    GENERAL DESCRIPTION : Performs routine (journey-level) work identifying fingerprint samples, along with the ability to evaluate and compare facial images. Evaluates electronic fingerprint submissions in the Multimodal Biometric Identification System (MBIS). Research in multiple databases is required to communicate the results with strict accuracy and time...


  • Austin, Texas, United States CAPPS, Inc. Full time

    Job Description This position has a day shift and an evening shift availablePLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because...


  • Austin, Texas, United States CAPPS, Inc. Full time

    Job DescriptionPLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this...


  • Austin, Texas, United States CAPPS, Inc. Full time

    Job Description PLEASE NOTE:All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this...


  • Austin, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full time

    **DPS - ICT - Criminal Intelligence Analyst I-III - 6170-6174** **(**00042799**)** **Organization**: TEXAS DEPARTMENT OF PUBLIC SAFETY **Primary Location**: Texas-Austin **Work Locations**: AUSTIN (6100 GUADALUPE ST) 6100 GUADALUPE ST BLDG E Austin 78752 **Other Locations**: Texas-Eagle Pass, Texas-Garland, Texas-Amarillo, Texas-Austin, Texas-Laredo,...


  • Austin, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full time

    GENERAL DESCRIPTION : Performs routine (journey-level) quality assurance work. Work involves administering internal quality assurance and compliance for multiple databases within state and federal regulations. Verify accuracy, completeness, and validity of legal documents submitted by law enforcement and judicial entities. May train others. Works under...


  • Austin, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full time

    GENERAL DESCRIPTION : Perform complex (journey-level) research and analysis of various criminal justice databases for statute requirements to determine eligibility of individual petitions for expunction of criminal arrest records and sealing of juvenile detainment records. Maintain open communication with the general public and various criminal justice and...


  • Austin, Texas, United States CAPPS, Inc. Full time

    Job Description THIS POSTING HAS BEEN EXTENDED.THOSE THAT HAVE ALREADY APPLIED NEED NOT REAPPLY. MINIMUM AGE REQUIREMENT IS 18 YEARS OF AGE Pre-Employment Exercises are required Now Accepting Applications in the following locations Austin, El Paso, Garland, Houston, Laredo, Lubbock, San Antonio, Tyler, Weslaco Positions may require shift work (days,...


  • Austin, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full time

    **DPS - CLD - Section Supervisor I, Tox - 1603** **(**00041524**)** **Organization**: TEXAS DEPARTMENT OF PUBLIC SAFETY **Primary Location**: Texas-Austin **Work Locations**: AUSTIN (5800 GUADALUPE ST) 5800 GUADALUPE ST Austin 78752 **Job**: Management **Employee Status**: Regular **Schedule**: Full-time **Standard Hours Per Week**: 40.00 **State Job...


  • Austin, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full time

    **DPS - CID - CID Executive Assistant** **(**00041930**)** **Organization**: TEXAS DEPARTMENT OF PUBLIC SAFETY **Primary Location**: Texas-Austin **Work Locations**: AUSTIN (6100 GUADALUPE ST) 6100 GUADALUPE ST BLDG E Austin 78752 **Job**: Office and Administrative Support **Employee Status**: Regular **Schedule**: Full-time **Standard Hours Per...


  • Austin, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full time

    **DPS - RSD - Investigative Support Specialist - 1351** **(**00042437**)** **Organization**: TEXAS DEPARTMENT OF PUBLIC SAFETY **Primary Location**: Texas-Austin **Work Locations**: AUSTIN (5806 GUADALUPE ST) 5806 GUADALUPE ST Austin 78753 **Job**: Business and Financial Operations **Employee Status**: Regular **Schedule**: Full-time **Standard Hours...


  • Austin, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full time

    GENERAL DESCRIPTION : Work involves providing spiritual guidance, crisis support, and assistance to the Texas Department of Public Safety (DPS) employees, employees’ families, and victims and communities. Work under Victim and Employee Support Services (VESS) office under minimal supervision, with extensive latitude for the use of initiative and...


  • Austin, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full time

    GENERAL DESCRIPTION : Performs entry-level to routine (journey-level) telecommunications work. Work involves installing, operating, diagnosing and resolving voice, data, digital, wireless, video telecommunications and other required hardware problems. Works under moderate supervision, with limited latitude for the use of initiative and independent...


  • Austin, United States City of Austin Full time

    Position Information **Posting Title** - Electronics Technician I or II**Job Requisition Number** - COA091753**Position Number** - 110253**Job Type** - Full-Time**Division Name** - Av - Building Maintenance**Minimum Qualifications** **_Electronics Technician I_** **Education and/or Equivalent Experience**: - Graduation from an accredited high school or...


  • Austin, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full time

    GENERAL DESCRIPTION : Performs complex (journey-level) program management of the Texas Department of Public Safety’s research program. Work involves providing oversight and support to DPS divisions for management of research projects and to understand potential research support needs. This position requires high-level communication, management, planning,...

  • Attorney I

    1 month ago


    Austin, United States Travis County (TX) Full time

    Job Summary Are you looking for career opportunities that provide top-notch benefits including paid vacation and sick leave, parental leave, outstanding health, vision, and dental insurance, on-site health clinic for you and your dependents, a generous retirement plan, and much more? Then bring your talents to Travis County! The Attorney practices civil or...


  • Austin, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full time

    GENERAL DESCRIPTION : Performs moderately complex (journey-level) skilled work to operate bindery equipment to produce high quantity and quality of forms, reports, manuals and other documents as requested by various work units. Some work may contain sensitive or classified law enforcement business. Work is performed under moderate supervision when fully...


  • Austin, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full time

    **DPS - IOD - Electronic Security Technician II - 0283** **(**00041822**)** **Organization**: TEXAS DEPARTMENT OF PUBLIC SAFETY **Primary Location**: Texas-Austin **Work Locations**: AUSTIN HQ (MAIN) 5805 N LAMAR BLVD PO BOX 4087 AUSTIN TX 78773 Austin 78752 **Job**: Computer and Mathematical **Employee Status**: Regular **Schedule**:...