Patient Services Specialist I #full Time

4 weeks ago


New York, United States 61st Street Service Corp Full time

**Job Summary**:
The Dental Services Specialist I provides support to the system-wide call center that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general information on CDM. The Dental Services Specialist I is part of a team that delivers an exceptional patient experience through excellent customer service, empathy and patience.

**Responsibilities**:

- Schedules appointment requests.
- Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population.
- Obtain patients’ insurance and demographic information and ensure all obtained information is registered in EPIC.
- Performs real-time insurance verification and interprets responses. Informs patient of insurance requirements for services provided.
- Escalate complex issues/cases to senior Dental Specialist or Supervisor/Manager for resolution. Executes approved remedy.
- Ensures that all clinic decision tree references, clinic scripts and scheduling protocols are followed appropriately to avoid errors. Must have the ability to adapt to updated scheduling protocols and expectations.
- Contribute to the team by providing support and back-up coverage.
- General faxing, filing, and mail sorting.
- Performs other related duties as assigned.

**Job Qualifications**
- High School Diploma or the equivalent required.
- Minimum of 2 years of relevant experience including proficiency in medical/dental terminology.
- Excellent customer service skills and the ability to maintain a pleasant and helpful demeanor through all situations. Including the ability to maintain professional demeanor under pressure due to the high volume and urgent nature of calls.
- Excellent skills in problem assessment, using good judgment and collaborative problem solving in complex and interdisciplinary settings.
- Excellent verbal and written communication skills including interpersonal skills. Ability to communicate in a clear and concise manner and ensure understanding of information by patients and customers.
- Strong proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
- Must successfully complete systems training requirements. (add computer system requirement here)
- Prior high volume customer service experience in a call center environment is preferred.
- Bilingual (English/Spanish) a plus.

**Hourly Rate Ranges: $**23.35 - $29.43**

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

**61st Street Service Corporation**

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.



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