Intake Worker
1 month ago
**POSITION: INTAKE WORKER/RECEPTIONIST**
**PROGRAM: FamilySource Center: North Hollywood-Sun Valley**
**Salary Range: $45,768 - $51,996. DOE**
**Position Summary: Full-Time, exempt position**
**Supervisor**: Program Manager
The FamilySource Center (FSC) program is funded by the City of Los Angeles Community Investment For Families Department (CIFD). The FSC program serves as the City’s delivery system for anti-poverty initiatives through providing a continuum of core services designed to assist low-income families in becoming self-sufficient by increasing family income and youth academic achievement.
Core Services include Multi Benefit Screenings, Pre-Employment Support, Parenting Classes, Financial Coaching & Asset Building, Computer Education Classes, Housing Assistance, Legal Assistance, Tutoring Classes, Mentoring, Youth Leadership, Recreational & Cultural Art Activities, and Information & Referral Assistance.
**Duties and Responsibilities**
- Answers incoming calls in a timely and professional manner.
- Scheduling the intake assessment appointments for clients, in accordance with established Agency protocols and procedures.
- Conduct an initial pre-screening assessment to determine program eligibility and suitability.
- Conduct a comprehensive client assessment.
- Assist client in identifying short and long-term goals and formulate an individualized service plan to attain goals.
- Provide information, referral assistance and advocate on behalf of the client in obtaining needed services both in-house and through outside service providers.
- Responsible for the accurate and timely documentation of all client-based services.
- Participate in case management team meetings, staff meetings and individual supervision as needed.
- Attend related trainings, seminars and or conferences as requested by FSC Management Team.
- Participate in various FSC program and/or community related activities as directed.
- Perform other work-related duties as directed by Supervisor.
QUALIFICATIONS:
- BA preferred.
- Ability to create organized filing, manage appointments system, client tracking management.
- Exceptional customer service skills and professional phone manner
- Welcomes visitors by greeting them, in person or on the telephone, answering or referring to inquiries.
- Directs visitors & customers to appropriate program departments, giving instructions and directions.
- Sets appointments and maintains appointment log
- Maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
- Contributes to team effort by accomplishing related results as needed.
Pay: From $22.00 per hour
Expected hours: 40 per week
**Benefits**:
- 401(k)
- Health insurance
- Mileage reimbursement
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
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