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Patient Care Coordinator
3 months ago
Patient Advocacy:
- Advocate for patients' needs within the practice, addressing concerns promptly and effectively.
- Assist patients in navigating the physical therapy process, providing guidance and support as needed.
- Communicate patient insurance coverage, benefits, and responsibilities.
- Coordinate with different departments/vendors for updates.
- Assist patients with appointment changes and scheduling.
- Educate patients about their treatment plans, exercises, therapy goals, and expected outcomes.
- Ensure compliance with HIPAA regulations.
Collaboration and Coordination:
- Coordinate with physical therapists and healthcare professionals to ensure seamless patient care.
- Communicate relevant patient information to therapists, facilitating continuity of care.
- Collaborate closely with the clinic manager to streamline operations.
Patient Experience:
- Create and maintain a welcoming, positive, and compassionate environment for patients.
- Engage with patients during exercises, actively listening to their concerns and addressing them empathetically.
- Capture positive moments on video to enhance the patient experience.
- Collect patient feedback and reviews to continuously improve our services.
- Understand that you represent the face value of our organization.
- If you are a proactive, empathetic individual who is passionate about patient advocacy and improving healthcare experiences, we encourage you to apply. We offer a supportive work environment, competitive compensation, and opportunities for continuous learning and growth.
Pay: $19.00 - $22.00 per hour
Expected hours: 45 per week
Work setting:
- Clinic
- Office
- Outpatient
**Experience**:
- Customer service: 1 year (required)
- Medical Aide: 1 year (required)
**Language**:
- Spanish (required)
Work Location: On the road
