Customer Account Specialist

4 days ago

Herndon, United States CertainTeed Full time

**Job Summary**

You will be responsible for successfully managing the accounts in your assigned territory by establishing a strong customer relationship based on trust and responsiveness. While providing a superior level of customer experience and world-class service you will accurately process customer orders in an efficient manner to ensure customer demands are met. In addition, you will also manage customer complaints and issues, and are empowered to resolve service exceptions in a timely and professional manner.
- Maintain constant contact with customers, sales representatives, Credit department, Logistics and suppliers regarding information on scheduled shipments, product availability and credit status.
- Prepare various forms and reports for assigned territory such as open orders, allocation summaries and other necessary documents to facilitate effective business operations.
- Assist customers in an empathetic manner with questions and concerns regarding product quality, shortages, and damages, billing errors and delayed deliveries.
- Maintain customer accounts with up-to-date information, and maintains and updates multiple shared documents for the Customer Service team and Gypsum Business Unit.

**Required Qualifications**
- Must exhibit high personal values, and actively strive to Cultivate Customer Intimacy, Act as an Entrepreneur, Innovate, Be Agile and Contribute to our Open and Engaging Culture.
- Requires a high school degree and experience in sales, call center, product support, account management or similar environment.
- Excellent communication skills, both written and verbal.
- Strong interpersonal and relationship management skills.
- Exhibit adaptability and very strong problem solving and decision making skills.
- Requires proficiency with Microsoft Office Suite, and experience with ERP systems such as SAP.

**Company Summary**

Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, fence, decking, railing, trim, insulation, drywall and ceilings.

**Legal Statement**

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- Hybrid work
- Office

Application Question(s):

- Are you able to commute twice a week to the office in Herndon, VA?

Work Location: Hybrid remote in Herndon, VA 20170

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