Hotel Front Desk Agent
1 month ago
**BASIC PURPOSE**: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs.
**ESSENTIAL FUNCTIONS**:
- Handle guest registration and room assignments, accommodating special requests whenever possible. (10%)
- Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. (10%)
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner. (50%)
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. (15%)
- Cancel room reservations according to procedures. (5%)
- Walk customers in a professional and courteous manner according to procedures. (5%)
**NON-ESSENTIAL FUNCTIONS**: (5%)
- Inventory guest room keys according to policy and request re-keying as necessary.
- Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
- Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
Pay: $16.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person
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