Front Desk Agent
2 weeks ago
**About us**
Oceanic Enterprises is a large business in La Jolla, CA. We are professional, innovative and our goal is to connect with our guests to provide exceptional customer service..
Our work environment includes:
- Modern office setting
- Food provided
- Growth opportunities
**Job Title**: Front Desk Agent
**Job Summary**:
**Duties**:
- Greet and welcome guests in a friendly and professional manner
- Handle guest check-ins and check-outs efficiently
- Answer phone calls and direct them appropriately
- Assist guests with inquiries and provide information about the hotel facilities and services
- Process reservations and cancellations accurately
- Resolve guest complaints promptly and efficiently
- Maintain a tidy and organized front desk area
- light housekeeping
**Skills**:
- Strong guest services orientation
- Excellent customer service skills
- Multilingual abilities are a plus
- Proficiency in front desk operations
- Knowledge of phone systems and phone etiquette
- Ability to handle guest relations effectively
- Understanding of hospitality management principles
- Familiarity with hotel management software is advantageous
- Valid Drivers license in good standing
Pay: $19.00 - $20.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Work setting:
- In-person
**Experience**:
- Hotel experience: 1 year (preferred)
Ability to Commute:
- La Jolla, CA 92037 (required)
Ability to Relocate:
- La Jolla, CA 92037: Relocate before starting work (required)
Work Location: In person
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