Supervisor - In-room Dining (Full Time)

5 days ago


Rancho Palos Verdes, United States Terranea Resort Full time

Overview:
Supervise, train and inspect the performance of In-Room Dining Staff, ensuring that all procedures are completed to the Hotel standards. Assist where necessary to ensure optimum service to guests. Continually exemplify the attributes of property leadership corresponding to the culture of Terranea Resort and CoralTree Hospitality, while leading through a hands-on, lead-by-example style that creates and fosters a positive work environment.

**Responsibilities**:

- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of:

- All liquor brands, beers and non-alcoholic selections available to In-Room Dining.
- The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
- Designated glassware and garnishes for drinks.
- All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
- Daily menu specials, 86'd items.
- Guest room layout, locations and room numbers/names.
- Manual system procedures.
- Daily house count, arrivals/departures, VIPs.
- Scheduled in-house group activities, locations and times.
- Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
- Check storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
- Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
- Requisition linens/skirting required for business and assign staff to transport such to In-Room Dining.
- Meet with the Chef to review daily specials and 86'd items; update board throughout shift. Ensure that the staffs are aware changes.
- Periodically check with the Front Desk to review updates on house count/occupancy and arrivals.
- Review sales for previous day; resolve discrepancies with Accounting. Track revenue against budget.
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
- Ensure that staff report to work as scheduled. Document any late or absent employees.
- Coordinate breaks for staff.
- Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift.
- Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
- Inspect grooming and attire of staff; rectify any deficiencies.
- Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
- Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
- Stress personalized courtesy and efficient service on the part of all In-Room Dining employees, encouraging employees to use the guest’s name as often as possible.
- Inspect table set-ups; check for cleanliness, neatness and agreement with guest's order and departmental standards; rectify deficiencies with respective personnel.
- Check the status of all orders and ensure that they are delivered within designated timelines.
- Assist In-Room Dining staff with their job functions to ensure optimum service to guests.
- Answer In-Room Dining phone within 3 rings, using correct salutations and telephone etiquette.
- Monitor and ensure that all tables/trays are removed from guest rooms/corridors and returned to In-Room Dining according to department procedures.
- Assist in taking guests' orders, following specified procedures, as necessary to ensure department standards.
- Access all functions of the P.O.S. system in accordance to specifications. Restock journal tape and change ribbons as needed.
- Organize coordinate, direct staff in set-up, service and breakdown of hospitalities in accordance with departmental standards; follow up on special arrangements with respective personnel.
- Check bar set-ups, buffet/reception tables and coffee breaks for cleanliness, attractiveness and layout; ensure agreement with function order and department standar



  • Rancho Palos Verdes, United States Terranea Resort Full time

    Overview: Supervise, train and inspect the performance of assigned Room Attendants, Turndown Attendants, and House Attendants, ensuring that all procedures are complete to the resort’s standards. Assist where necessary to ensure optimum service to guests. **Responsibilities**: - Maintain complete knowledge of and comply with all departmental...

  • Food Runner

    2 weeks ago


    Rancho Palos Verdes, United States Terranea Resort Full time

    Overview: - Performing any task necessary to ensure a high quality customer experience - Ready to work in a fast paced environment that requires attention to detail and the ability to multitask - Coordinate food orders to guarantee timely and efficient delivery to guests - Maintain high food safety and sanitation standards **Responsibilities**: -...


  • Rancho Palos Verdes, United States CoralTree Hospitality Full time

    Resolve all Open Folios at the end of each month. Report any folios to the Front Office Manager that cannot be resolved before the month end. Assist with Rooms Controlling. Maintain inventory of PPE, office supplies and collateral. Assist with traini Front Desk, Supervisor, Office Manager, Hospitality, Reservations, Operations


  • Rancho Palos Verdes, United States CoralTree Hospitality Full time

    Overview This position will provide exceptional service to both internal and external guests at all times. They will be responsible to assist in providing leadership, guidance and support to the front desk team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations. They often provide...


  • Rancho Palos Verdes, United States Terranea Resort Full time

    Overview: This position will provide exceptional service to both internal and external guests at all times. They will be responsible to assist in providing leadership, guidance and support to the front desk team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations. They often provide...


  • Rancho Palos Verdes, United States Terranea Full time

    Overview: This position will provide exceptional service to both internal and external guests at all times. They will be responsible to assist in providing leadership, guidance and support to the front desk team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations. They often provide...

  • Room Attendant

    2 months ago


    Rancho Palos Verdes, United States Terranea Full time

    Overview: You are part of the team that is empowered to provide exceptional cleaning service in our guest rooms, corridors and public areas. You will work closely with others who, like you, are fully committed to ensuring that all spaces are clean, warm, welcoming and encourage comfort. Responsibilities: Enjoy working in a fast pace environment while...

  • Room Attendant

    3 weeks ago


    Rancho Palos Verdes, United States Terranea Full time

    Overview: You are part of the team that is empowered to provide exceptional cleaning service in our guest rooms, corridors and public areas. You will work closely with others who, like you, are fully committed to ensuring that all spaces are clean, warm, welcoming and encourage comfort. Responsibilities: Enjoy working in a fast pace environment while...

  • Room Attendant

    2 months ago


    Rancho Palos Verdes, United States Terranea Full time

    Overview: You are part of the team that is empowered to provide exceptional cleaning service in our guest rooms, corridors and public areas. You will work closely with others who, like you, are fully committed to ensuring that all spaces are clean, warm, welcoming and encourage comfort. Responsibilities: Enjoy working in a fast pace environment while...

  • Room Attendant

    4 weeks ago


    Rancho Palos Verdes, United States Terranea Full time

    Overview: You are part of the team that is empowered to provide exceptional cleaning service in our guest rooms, corridors and public areas. You will work closely with others who, like you, are fully committed to ensuring that all spaces are clean, warm, welcoming and encourage comfort. Responsibilities: Enjoy working in a fast pace environment while...


  • Rancho Palos Verdes, United States Terranea Full time

    Overview: The Food & Beverage Supervisor will train, inspect, and supervise the performance of Restaurant Staff, ensuring that all procedures are completed to Hotel standards. Assist where necessary to ensure optimum service to guests. Continually exemplify the attributes of property leadership corresponding to the culture of Terranea Resort, while leading...


  • Rancho Palos Verdes, United States Terranea Resort Full time

    Overview: - Able to explain ingredients, preparation techniques and available substitutions - Knowing of and able to talk to customers about daily specials - Be detail focused - Provide meal recommendations and wine pairing suggestions - Thorough knowledge of FORBES standards **Responsibilities**: - Serve food courses and alcoholic beverages to guests -...


  • Rancho Palos Verdes, United States Terranea Resort Full time

    Overview: The Reservations Sales Agent (On Site) will handle high volume phone calls, manual tracking reports, detailing downloaded reservations from central reservations and insure customer satisfaction. **Responsibilities**: - Answer incoming calls in less than three rings in a professional demeanor following resort quality standards and adhering to the...


  • Rancho Palos Verdes, United States Terranea Full time

    Overview: Manage group rooms reservations and inventory through effective administration and attention to detail to maximize room revenue and insure complete customer satisfaction. Responsibilities: Follows all steps on GRC checklist for each group, to department standards. Oversees meeting planner adherence to reservations due dates, and input of group...


  • Rancho Palos Verdes, United States Terranea Full time

    Overview Manage group rooms reservations and inventory through effective administration and attention to detail to maximize room revenue and insure complete customer satisfaction. ResponsibilitiesFollows all steps on GRC checklist for each group, to department standards. Oversees meeting planner adherence to reservations due dates, and input of group rooming...


  • Rancho Palos Verdes, United States Terranea Full time

    Overview Manage group rooms reservations and inventory through effective administration and attention to detail to maximize room revenue and insure complete customer satisfaction. ResponsibilitiesFollows all steps on GRC checklist for each group, to department standards. Oversees meeting planner adherence to reservations due dates, and input of group rooming...


  • Rancho Palos Verdes, United States Terranea Full time

    Overview: Manage group rooms reservations and inventory through effective administration and attention to detail to maximize room revenue and insure complete customer satisfaction. Responsibilities: Follows all steps on GRC checklist for each group, to department standards. Oversees meeting planner adherence to reservations due dates, and input of group...

  • House Attendant

    3 weeks ago


    Rancho Palos Verdes, United States Terranea Full time

    Overview: Clean and maintain all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring hotel's standards of cleanliness. Provide linen supplies for Room Attendants and stock floor closets. Deliver and retrieve items requested by guests and Floor Supervisor. Responsibilities: Maintain complete knowledge of and...


  • Rancho Palos Verdes, United States Terranea Resort Full time

    Overview: You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting and seating guests, overseeing dining room maintenance and monitoring service to ensure guest satisfaction. **Responsibilities**: - Create floorplan & map (managers approval) - Confirm new...

  • Dining Room Server

    3 weeks ago


    Palos Verdes Estates, United States Palos Verdes Golf Club Full time

    **ABOUT US** Palos Verdes Golf Club is a private club located in the middle of an 800-acre parkland preserve overlooking Santa Monica Bay with ocean views visible from several holes. Established in 1924, the golf course has long been referred to as "a hidden gem" and the clubhouse is a designated historical building by the Palos Verdes Historical...