Member Relations Director

7 days ago

Mequon, United States RIVER CLUB OF MEQUON Full time

River Club of Mequon

Club Description

Just a few miles outside of Milwaukee lies beautiful River Club of Mequon Country Club, a true oasis for busy professionals and active families.

River Club of Mequon offers 27 holes of championship golf, an active Golf and Social Calendar for the Entire Family, Resort Style Swimming Pool, Playdium with fun games for all ages, Fitness room. River Club offers casual dining with live entertainment on specific nights.

*Member Experience Manager*

Competitive compensation

A family atmosphere

Opportunity for internal promotion with River Club of Mequon and Heritage Golf Group

A corporation that cares deeply about your professional growth

Professional and personal growth opportunities

Access to all Heritage Golf Properties

Networking opportunities with our team of Member Experience Managers and Executives in the Company

**Sums up your new Role**:
Curating and enhancing Member Experience and Member Growth by ensuring execution of programming and communications for Club.
- **Programming**-Develop and ensure execution of relevant and engaging Member events and experiences specific to Member expectations
- **Communications**-Implement thorough and consistent strategy to best communicate through all channels, amplifying the Member story

**Day to Day**:

- Communicate to Employee Partners and Members consistently and concisely via all channels
- Execute all Member Events and Programs with member and committee feedback
- Create and execute relevant programs with purpose with consideration of your Club Members, product, and position
- _**PURPOSE**:_Set the vision and expectation_
- _Connecting and Engaging our Members_
- _Member Value_
- _Drive Revenue_
- _Invite and Partner with Community Audience or aligned Brand_
- _**EVENT TYPES**:_
- _Signature Events | Holidays | Charity Classic_
- _Ongoing |Member Golf, Tennis, Pool, Fitness_
- _Meet-up_
- _**PLANNING**:_
- _Committee Management_
- _Quarterly game plan/Monthly Calendars_
- _Ongoing content calendar_
- _**EXECUTION**_: _**(Engagement Coordinator + Operations)**_
- _BEO P&L_
- _Promotion Marketing_
- _Decor_
- _Booking Talent_
- _Story Telling Capture at Event_
- _Create storytelling and content focused communications_
- _Uphold Brand Standards as provided per segment_
- _Content Plan: Make Members and Experience the Hero of the Communications Story_
- _Membership Recognition (Social Media + in GM Message)_
- _Testimonials_
- _Success Stories_
- _Profiles/Interviews_
- _Story Telling from Past Events with Pictures Video_
- _Promote future events with Purpose and Experience (not just logistics)_
- _Priority Promotion based on Registration Needs_
- _Sales Promotions (In Club Social Media)_
- _Private Events_
- _Member Referral_
- _Operational/Admin_
- _GM Message - Positive consistent communications (Have you seen, direct back to Member stories on social)_
- _Club closures_
- _Updates_
- _Weather_
- _Crisis Management_

**The rest of the items**:

- _Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal_
- Act with integrity
- _Conduct ourselves professionally and respectfully_
- Communicate effectively
- Work well under pressure, coordinating multiple tasks at any given time
- Solve problems, utilizing all available resources including regional and corporate staff
- _Work safely and ensure others are too_
- _Attend meetings as required or requested_
- _Understand service recovery procedures for Member/Guests_
- _Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible_
- _Remain, open, flexible, and adaptable to take care of our Members and Guest changing needs_

**About you**:

- Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreation
- Experience of 2-4 Years in Hospitality, Customer Relations, or Marketing Communications

Pay: $50,000.00 - $60,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Evening shift
- Holidays
- Weekends as needed

Work Location: In person

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