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Executive Vip Technician

1 month ago

Arlington, United States CACI Full time

Executive VIP Technician

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None
- *

CACI is seeking an Executive VIP Technician to join our team in Arlington, VA.

**About the Role**:
**More About the Role**:

- Provides technical support for end user hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies
- Schedules and coordinates customer desk-side support for the installation of new software or to perform hardware or software break/fix activities
- Documents all changes in ServiceNow ticketing system to ensure all asset and configuration information is up to date
- Reviews pending tickets daily, updating work details according to DSS ticket management procedures
- Investigates and resolves all connectivity issues related to end-user IT equipment
- Actively participates in site specific project planning, providing detailed requirements for facility IT equipment IMACs
- Escorts general contractors and other contractors as requested
- Responsible for the on-site coordination of break/fix installations with hardware maintenance providers
- Executes and maintains IT asset inventory information, completing ad hoc inventories and updating asset lists
- Recommends customer service and IT process support enhancements, researching and recommending new technologies and procedures

**Required Qualifications**:

- Ability to obtain/maintain EOD Suitability Clearance
- BA + 1 year applicable experience or High School +6 years’ experience
- Experience with supporting WIN 10 OS, O365 products, active directory and MDM solutions
- Experience using ITSM tools for ticket tracking
- Self-motivated and proactive - able to work independently and identify opportunities and develop new ideas for efficiencies
- Able to plan and prioritize workload to ensure objectives and tickets are achieved on time
- Excellent verbal and written communication skills
- Strong listening skills
- Ability to escalate issues appropriately and timely to leadership
- Possesses good judgement in selecting the proper mode of communication
- Ability to thrive in a high-paced and at times stressful environment
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays
- Ability Deliver consistent and value-added services to the executive team

**Preferred Qualifications**:

- Active Top Secret clearance (not required)
- ITIL v4 Foundations
- HDI Desktop Support Technician

**What We Can Offer You**:

- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

**Company Overview**:
CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

**Pay Range**: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:
$64,400 - $135,100

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