Supervisory Medical Administration Specialist

2 weeks ago

Montrose, United States US Veterans Health Administration Full time

**Duties**:
**THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION**

The major duties include but are not limited to:

- Manages and leads initiatives/processes/procedures and medical support staff related to Outpatient Services;
- Performs the full range of supervisory responsibilities to include but not limited to plans the work to be accomplished; sets and adjust short/long term priorities; works with Supervisory staff to prepare schedules and action plans for completion of work; balances workload; makes selections for subordinate positions; performance evaluation; provides advice, counsel, and instruction to employees on both work and administrative matters; hears and resolves minor complaints and grievances; identifies staff training needs, etc.;
- Assists in advising clinical staff on VA regulations, policies, and procedures pertaining to patient care medical administrative matters and serves as a Team Advocate when current policies impair efficient and effective patient care;
- Ensures accurate, timely, and consistent data is entered into the healthcare facility's database;
- Makes daily and frequent personal and telephone contact with variety of individuals including but not limited to clinical staff, technical support staff, local Union officials, Veteran patient and families of patients, and Veteran Service specialist;
- Facilitates and investigates patient complaints on issues and prepares written or telephonic response;
- Coordinates a quality assurance program for the assigned areas of responsibility through data collection, data management, monitoring, tracking, analysis, and data interpretation;
- Oversees the HAS Training team to ensure staff are properly trained on the requirements of the VHA Scheduling Directive and that they can complete all applicable scheduling responsibilities;
- Conducts special studies designed to identify opportunities to improve customer service and process quality;
- Ensures staff members update the demographic information of each Veteran patient that checks in for appointments by utilizing the pre-registration menu and gathers insurance information;
- Works closely with all personnel within the service to assure that efficient and quality medical care is given to the Veteran population;
- Inspects work areas for physical hazards/unsafe conditions and takes corrective actions immediately, keeping all parties notified; and,
- Performs all other duties as assigned.

**Work Schedule**:Monday through Friday, 8:00 am - 4:30 pm.

**Recruitment & Relocation Incentives**: Not authorized

**Critical Skills Incentive (CSI)**: Not approved

**Financial Disclosure Report**: Not Required

**Requirements**:
**Conditions of Employment**:

- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
- Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

**Qualifications**:
**To qualify for this position at the GS-10 level, you must meet one of the following**:

- **~OR~**
- **~OR~**
- You will be rated on the following Competencies as part of the assessment questionnaire for this position:
- Administration and Management
- Communications

**IMPORTANT**: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
- Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
- **Physical Requirements**: The work is primarily sedentary but also demands some standing, walking, bending, lifting, and carrying of charts, clinical folders, forms, ad miscellaneous supplies to various locations within the medical center. The incumbent frequently walks to various parts of the medical center in

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