Store Manager/Supervisor
3 weeks ago
Requirements:
- Previous experience in a supervisory or managerial role, ideally within the food and beverage industry or a similar customer service-oriented field.
- Ability to lead and motivate a team of baristas and other staff members, while promoting a positive and productive work environment.
- Strong customer service skills to ensure excellent customer experiences and handle any customer complaints or issues that arise.
- Effective verbal and written communication skills are essential for interacting with customers, staff, and higher-level management.
- Needs to handle various tasks simultaneously, such as staff scheduling, inventory management, and administrative duties. Good organizational skills are crucial.
- Understanding of basic financial principles, including budgeting, cost control, and financial reporting.
- A solid understanding of Ice Cream, coffee, tea, and other beverages, as well as familiarity with different brewing methods, is a plus ( but not required).
- Knowledge of food safety regulations and procedures to ensure a clean and safe working environment.
- The ability to think on your feet and make decisions quickly, especially during busy periods or when unexpected issues arise.
- Experience in recruiting, training, and developing staff members to provide excellent service and contribute to a positive team culture.
- Some knowledge of sales techniques and marketing strategies can be beneficial for promoting the coffee shop and increasing its customer base.
- Effective time management skills to balance daily operational tasks, employee management, and long-term planning.
- Proficiency in using computer software for tasks like employee scheduling, inventory management, and basic administrative work.
- Building and maintaining positive relationships with regular customers to enhance loyalty and repeat business.
- Being adaptable and able to handle changes and challenges is crucial.
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