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Assistant General Manager

3 months ago

Columbia, United States Club Pilates Full time

Be a part of the growing boutique fitness industry and join our Studio Team Interact directly with members and prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment

Born in San Diego in 2007, Club Pilates has expanded across the nation, bringing Pilates to hundreds of thousands of people. We serve up over eight million workouts each year to our dedicated members and we’re just getting started.

Pure to Joseph Pilates’ original Reformer-based Contrology Method, but modernized with group practice and expanded state-of-the-art equipment, Club Pilates offers high-quality, life-changing training at a surprisingly affordable price.

We believe that Pilates is the path to a fuller, more satisfying physical existence. We believe that being in control of your body helps you to be in control of your life. And best of all, we believe that you can start anytime.

**COMPENSATION & PERKS**:

- Full Time (~35-40 hours per week)
- Hourly Pay
- Health Insurance
- 401K eligible with employer matching after 1 year
- Monthly bonuses based on sales and performance
- Free Pilates classes and store discounts
- Excellent opportunities for growth within studios in the area, including additional sales and management positions

**REQUIREMENTS**:

- Must have absolute minimum of 3 years of experience selling Fitness/Health Lifestyle Memberships or a similar type of membership-based sales
- Must be able to work flexible schedule to include weekends and a mix of weekdays and weekday evening hours. Projected weekly schedule will be Tuesday through Saturday, with Sundays and Mondays off.

**RESPONSIBILITIES**:

- Assist General Manager with daily studio sales, operations, and scheduling; manage the studio and provide leadership when the General Manager is off
- Provide exceptional level of customer service to prospects and members
- Understand studio operations and assist in scheduling of classes, sales staff and instructors
- Create an environment of support and encouragement
- In coordination with the General Manager, create and execute monthly member appreciation events, challenges, and workshops
- Greet members, manage class check-ins, announce monthly promotions
- Engage with prospects to determine fitness goals, develop rapport and book intro classes
- Support Intro Classes
- Follow up on collecting past due memberships and assisting General Manager in managing cancelations
- Sell memberships; learn and understand the options, effectively communicate them to prospects, overcome objections and close sales
- Provide assistance and information on product features and membership details
- Become proficient with the client management software to troubleshoot member account inquiries and issues including class credits, billing details, cancellations, freezes, membership changes, etc.
- Follow up on retention tasks using provided templates and cadence
- Enforce Club Pilates policies and procedures
- Develop sales skills through consistent training and roleplaying
- Ensure studio is staffed appropriately and fill in shifts when needed
- Merchandising of the retail section. Change the display as needed and keep the slat wall updated by rotating inventory as needed
- Participate in grassroots marketing and community outreach events
- Knowledge and regular use of Social Media i.e., Facebook, Instagram, Google+ to support social media posts for the studio
- Ensure all forms, administrative supplies and studio literature is stocked and visible.
- Ensure the facilities and equipment are clean and maintained, including daily deep cleaning duties

**SKILLS**:

- Energetic and outgoing personality
- Excellent sales, communication and customer service skills
- Professional and effective communication
- Problem solving/Conflict resolution
- Computer proficiency
- Professional, punctual, reliable, neat and organized
- Strong attention to detail
- Highly dependable and trustworthy
- Passion for fitness and a healthy lifestyle
- Goal-oriented with an ability to achieve sales in membership, retail, and private training
- Strong desire to learn and open to feedback
- Ability to stand or sit for up to 8 hours throughout the workday
- Must be able to work under pressure and meet tight deadlines

**VALUES**:

- Integrity - The foundation of our business is built on honesty and trust, loyalty and dedication to the company, our members and to each other.
- Teamwork - We are a loyal Club Pilates team working together with passion as we bring the benefits of Pilates to our external community. We feel a connection with each other and our members through open communication and support.
- Passion - This is our driving force. It is at the heart of everything we do. The knowledge that we are impacting people in a positive way empowers everyone on our team.
- Professionalism - Working in an organized and productive manner to achieve results and