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Assistant General Manager

4 months ago

Bloomingdale, United States Tricoci Salon & Spa Full time

Tricoci is an innovative, high-end provider of salon and spa services and a fast-growing haircare brand that delivers in-salon results at home. Established in 1977 by legendary stylist Mario Tricoci, the Tricoci brand started with a simple vision _to help people look and feel their best._

Now, the brand inspires entire communities by setting trends and putting confidence at the forefront of beauty. We are a team of the most creative minds in the industry.

We are looking for an **Assistant General Manager (AGM)** -** Bloomingdale **that wants to make an impact

We are looking for a leader who shares our passion for beauty and wellness. They will lead with the General Manager the Salon & Spa by ensuring exceptional guest services in a fast-paced environment.

**Here are some highlights of what actions you will be doing in this role**:

- Responsible for the day-to-day operations of the entire Salon & Spa, including:

- Outstanding guest service expectations.
- Organizing the day/week/month (scheduling).
- Conduct daily walk-throughs.
- Motivating the team.
- Driving sales goals in both services and products.
- Trouble shooting as changes happen throughout the day.
- Cultivate and maintain the Tricoci culture of community, trust, innovation, development, and growth opportunities.
- Coordinate and schedule the teams to meet the needs of the Salon & Spa.
- Manage your business through key performance indicators (KPIs) and P&L, ensuring overall profitability of the location.
- Effectively communicate job responsibilities, performance expectations, guest service standards, and company policies/guidelines to all team members.
- Coordinate and schedule the teams to meet the needs of the Salon & Spa.
- Perform opening and closing duties as needed, following established procedures.
- Review and prepare weekly work schedules and approve service schedule changes and requests for time off to ensure adequate coverage.
- Conduct sales audits, monitor sales data, and prepare bank deposits.
- Assist in the recruitment and training process for team members.
- Maintain standards to ensure safety and maintenance and compliance with all state licensing and health requirements.
- Perform various administrative functions and tasks as assigned by the General Manager.

**Here are some of the skills and background that we are looking for**:

- 3+ years management experience in a high-volume retail, beauty/spa or retail or service environment.
- Strong organizational skills and attention to detail with a focus on results.
- Ability to multitask and thrive in a fast paced, high energy and evolving environment.
- Proven analytical, problem-solving, and decision-making skills, to handle critical situations utilizing good judgment and professionalism.
- Exceptional written and verbal communication skills.
- An aptitude for creating and maintaining an environment of collaboration and teamwork.
- Time management skills with the ability to set clear goals, communicate goals and provide feedback/coaching, monitor productivity goals, and evaluate results and meet deadlines.
- Motivated self-starter who can work independently and be a team member within the company.
- Flexible and available to work varied shifts, including evenings and weekends.

**The following is required for this position**:

- Standing or walking in the Salon & Spa for prolonged periods of time.
- The ability to lift up to twenty-five pounds.
- Regularly reach, bend, squat, and other physical movements.
- Regularly exposed to scents, odors, or fumes from various treatments.

**Here is what we can offer you**:

- Medical/Rx, Dental, Vision insurance.
- 401(k) with generous employer match.
- Wellness benefits include EAP (Employee Assistance Program) with five free counseling sessions.
- Health Savings Account (HSA) with generous employer match.
- Flexible Spending Account (FSA) for health, dependent and commuter benefits.
- 100% employer-paid Basic Life insurance +option to purchase supplemental coverage for you/ your family.
- Short-term disability (STD), Critical Illness, Group Accident and Hospital Indemnity insurance available.
- 100% employer-paid long-term disability insurance (LTD).
- Paid Time Off including Vacation, Holidays and Paid Leave.
- Growth opportunities within a diverse, inclusive, and fun environment.

**_ You can be a part of our culture of advancing innovation in the beauty industry
- join us today_**

**About Tricoci Salon & Spa**:
Tricoci is an innovative, high-end provider of salon and spa services and a fast-growing haircare brand that delivers in-salon results at home. Established in 1977 by legendary stylist Mario Tricoci, the Tricoci brand started with a simple vision to help people look and feel their best. We have thirteen locations throughout the Chicagoland area. We see over 170,000 guests a year.