Admissions Coordinator

3 weeks ago


Spring, United States The Woodlands Nursing and Rehabilitation Center Full time

As the Admissions Coordinator supports the sales department’s activities in the pre-admission, admission, discharge, and follow-up processes.

**Essential Functions**

Responsible for assisting the Admission Director in developing census and quality mix by providing prospective residents and/or responsible parties with appropriate information to assist in their decision.

Assist the Admissions Director and/ or Administrator with completing and implementing the facility

30/60/90 day sales plan that outlines at least the following areas:
A list of current referring hospitals and potential hospitals to target in the marketing plan

A listing of current competition and our comparison (strengths/weaknesses) to them

Plans for at least quarterly community special events for the next 3 quarters

A plan for increasing or maintaining the overall census, M2 census, and referral relationships

Tentative plans for a specialty program within the facility

Handles phone inquiries, tours, and the timely and accurate completion of admissions paperwork

This position will ensure a smooth transition from the home or hospital to the facility with clear communication to all necessary departments

Handles walk-in or telephone inquiries and invites referral sources to the facility; Gathers nursing information from central admissions (when applicable), referral sources, and clinical liaisons

Follows up on inquiries by conducting tours of the facility, completing inquiry forms for admission paperwork, and providing all inquiries with collateral about the facility

Reviews a list of unoccupied beds and makes preadmission reservations according to the type of case and accommodation required daily and as necessary

Ensures that a model room is maintained in the facility and is tour-ready. To notify appropriate departments when deficient

Ensuring a smooth patient transition to the facility, overseeing the timely and accurate completion of admission agreements and welcome packets, accurate communication to the clinical team and other department heads

Develop and maintain relationships with existing customers within the general community and develop new referring relationships within the medical professional community to include but not limited to area physicians, social service departments, hospital discharge planners, governmental agencies, and other professionals or groups that may influence inquiries

Communicate with same for the purpose of educating and building awareness of the facility's scope of services

Manage and train the internal backup sales/admission team on inquiries, tours and closing skills and customer-oriented completion of the Admissions Agreement and Welcome packet

Promote facility services, including nursing and therapy services

Follow company sales cycle process

Cold call/ Make appointments to potential referral sources - close the call/follow up plan

Product, Service and Benefit Knowledge: must understand and be able to explain products, services and benefits offered by facility to referral sources, potential residents family members and other inquirers

Skills for screening Residents for Admission: be able to review a potential resident’s chart and explain to a licensed nurse some of the reasons the facility would or would not be able to admit the potential resident

Read and familiarize self with Nursing Home regulations

Read and understand the past facility surveys and 5-star rating system and be able to explain to the Administrator how you would explain the survey process and results along with the 5-star rating system to both a potential resident family and also to the referral source

To able to understand and explain financial eligibility to a referral source, potential referral or a family member

To be able to screen a potential referral utilizing the clinical and financial grids

Uses Referral Screening form to screen residents

Ensure PASSR is completed upon admission

The sales staff should be responsive to calls from hospitals regarding potential admissions and respond to these calls within 30 minutes

Input demographic, financial and waitlist information into Electronic Medical Director for all referrals

Maintain and update Admissions Team Meeting form daily

Assist with implementing policies and procedures pertaining to inquiries, tours, admissions

Completes Customer Service QA form and provides to appropriate facility, regional and corporate teams when complaint from assigned account including but not limited to case managers, social workers, physicians, patients and family members of patients

The sales team should plan on at least one community invited special event each quarter. This can be a scheduled resident activity that is open to the community and not just for resident families.

Stay current and familiarize self with current healthcare and community trends including but not limited to Alternative Payment Models and changes in accounts, competitors or healthcare community



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