Medical Administrative Assistant

3 weeks ago

Concord, United States PMC Medical Group Full time

Granite State Pain Associates in Concord, NH is currently seeking a full-time experienced Medical Administrative Assistant to join our busy practice.

JOB REQUIREMENTS

Greet and direct patients and visitors upon arrival
Assist patients and visitors (in person or over the phone) with various issues including but not limited to directions, paperwork and questions

Verify and update patient demographics and insurance information

Collect patient payments and insurance co-payments

Answer incoming and transferred telephone calls; place telephone calls on hold as needed

Relay phone messages to appropriate medical staff member

Schedule patient appointments in person or over the phone

Balance patient payments and insurance co-payments on a daily basis

Follow office open/close protocol

Assist in transmission of medical records to patient and/or other entities as necessary

Distribute medical records received via mail and/or fax to appropriate staff member according to office protocol

REQUIRED QUALIFICATIONS

**Education**: High School Diploma or equivalent

**Knowledge/Skills/Abilities**: Customer service, phone skills, typing skills, familiarity with office equipment, time management skills, multi-tasking skills, effective communication, ability to handle difficult situations and work under pressure, verbal and written communication skills, ability to collaborate and communicate with management and co-workers, ability to shift focus and reset priorities, billing and coding, insurance eligibility and calculating co-pays, co-insurance and allowable deductible fee schedules.

PREFERRED QUALIFICATIONS

**Education**: Associate degree in health care or certificate in related field

**Experience**: 2-years medical office environment; experience with conducting prior medical authorizations, medical billing, medical coordinator experience and experience with referrals

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