Human Resources Technician

1 week ago

Redwood City, United States County of San Mateo Full time

If you are interested in joining a team of professionals committed to providing innovative services and delivering exceptional customer service to current County employees, County retirees, and members of the community, we encourage you to apply. Human Resources Technicians (HR Techs) perform a wide variety of technical and paraprofessional duties in support of our Human Resources divisions which include:

- Employee Benefits and Wellness
- Equal Employment Opportunity (EEO) / Diversity and Inclusion
- Employee and Labor Relations
- Human Resources Information Management
- Risk Management and Workers' Compensation
- Talent Acquisition
- Training and Development
- Shared Services
- Strategic Support and Partnerships

Working as part of the Benefits team, the new HR Tech will provide daily customer service support to County employees and retirees by answering questions about the generous benefits that are offered and conducting trainings and presentations to educate employees and retirees about their benefit packages. Call center experience is extremely helpful, though not required. Exceptional customer service is a hallmark of the position.

**Examples Of Duties**:
Additional duties for the HR Tech include assisting with the annual Employee Benefits Fair and determining eligibility requirements.

The County offers a myriad of benefits which include, but are not limited to Medical, Dental, and Vision Insurance; Life Insurance; Flexible Spending and Health Savings Accounts; Deferred Compensation; Employee Assistance Program; and a nationally recognized Employee Wellness Program.

Because of the diversity, complexity, and breadth of the benefits we offer, the ability to learn, synthesize, and retain information is critical. The HR Tech must be able to recall information, locate resources, interpret data, and impart information in a busy environment.

We are looking for self-motivated, highly organized, flexible individuals who thrive in a fast-paced environment where priorities frequently change, but the mission remains constant - to maximize organizational and individual potential and position the County of San Mateo as an employer of choice.

Strong communication skills are a key element. The chosen applicant will be able to communicate clearly and persuasively with employees at all levels of the organization and with the vendors and health care organizations who provide benefits to County employees.

Because this position deals with sensitive information, the chosen applicant will need to understand the importance of confidentiality, tact, and discretion.

This is an amazing opportunity to demonstrate and expand your data management skills, while working with a high-functioning team to ensure County employees and retirees understand and utilize the benefits available to them.

**Benefits Division**
The Employee Benefits Division, led by the Human Resources Benefits Manager, coordinates and administers benefits programs, providing assistance and technical support to County employees and retirees, benefit partners, and insurance providers.

Out team supports a workforce of over 6,000 active employees and 3,000 retirees. We operate a customer service call center, conduct one-on-one and group benefits education, and facilitate large benefits-related training sessions. We assist employees with benefit concerns, work closely with administrators and insurance providers to resolve County coverage issues quickly, and process benefit changes efficiently.

The County offers a comprehensive benefits package, including medical, dental, vision, life insurance, and various voluntary benefits. Employees and their families also have access to a wide range of Wellness benefits and resources.

**Qualifications**:
**Experience and Education**:
Any combination of experience, education, and training that would provide the required knowledge, skills, and abilities is qualifying.
- A typical way to qualify is three years of increasingly responsible administrative support work with at least two years of HR-related work.

Experience in Benefits is strongly preferred but not required.
**Knowledge of**:

- Microsoft Excel.
- Principles and practices of human resource/personnel administration and management.
- Federal, State, and local legislation involving human resource/personnel function.
- Organization, procedures, and operating details of the County or similar jurisdictions or agencies.
- Correct English usage, spelling, grammar, and punctuation.

**Skill/Ability to**:

- Manage and analyze large amounts of complex data.
- Work independently with mínimal supervision.
- Employ good judgment and make sound decisions in accordance with established procedures and policy.
- Learn and interpret laws and rules.
- Communicate effectively both orally and in writing.
- Understand and carry out oral and written directions.
- Achieve operating efficiency in an administrative office environment.
- Work under pressure and meet deadlines.
- Esta

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