Hotel Front Desk

5 days ago

Secaucus, United States RRI West Full time

**We are seeking Front Desk Agents to join our Team with a starting Wage up to $16.00**_ We are hiring for all Shifts - First (7a-3p), Second (3p-11p), Audit (11p-7a)_**

RRI West Management, LLC is the company that manages over 45 Red Roof Inns and Red Roof Plus+ locations across the U.S. As Red Roof's largest franchisee, our portfolio of hotels has a deep history in hospitality and our passion has always driven us to become a leader in the economy hotel segment. Our success is fueled by recruiting and developing people who have a genuine passion for meaningful relationships. It's a simple formula: We start with the best people, We strategize to deliver key business results, and We stop at nothing for our guests. When you do these things consistently, our employees and guests can't help but have an amazing story to tell. Join our team **Full Time** and you will enjoy these benefits
- Health insurance
- Dental
- Vision
- Competitive Pay
- Pet Insurance
- Employer Paid Life Insurance
- PTO after 60 days
- 401K with Employer Match
- Career Growth Opportunities

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding customer service satisfaction, while working with hotel team members, maintaining room quality as well as the safety and security of the hotel.
- Welcome guests with proper greeting and perform all guest related services. (i.e., Wake up/ courtesy calls, guest concerns/complaints/ requests, provide coffee, location information and professional lobby presentation.
- Handle reservation requests; check guests in/out; all guest accounting such as cash and PCI policies.
- Make, change, and monitor reservations; review and report rate availability; update and monitor room status.
- Inform Hotel Management of any possible sales leads or events in the area.
- Maintain confidentiality of guest information and pertinent hotel data.
- Perform daily cash count in drawer and safe.
- Complete all required reports on daily shift report. (i.e., room discrepancies, balance report, housekeeping clean reports)
- Communicate with Hotel Management and other GSR’s as needed about issues, requests or concerns regarding guests or rooms.
- Work with housekeeping and maintenance to communicate room status, such as stayovers, checkouts, skips, clean/dirty rooms and out of order rooms.
- Cross train in all front desk shifts and other departments in the hotel.
- Train new hires in all front desk procedures and policies.
- Comply with all company and OSHA standards related to safety and security.
- Maintain professional and proper company dress code standards including a smile and friendly attitude towards guests and staff members.
- Smile and greet guests following the 24-7 rule, maintain positive guest relations and appropriately handle guest requests.
- Perform other duties as assigned.

**Qualifications**:

- HS Diploma or equivalent work experience.
- 1-2 years of previous experience in customer service.
- Must have basic office skills (i.e., Math, cash handling, computer skills, etc.)
- Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work.
- Able to be self-started and work with mínimal supervision.
- Have basic communication skills (reading, writing, comprehension) Bi-lingual (English Spanish) preferred but not required.
- Decision making and problem-solving skills.
- Some administrative duties required (timekeeping system, rooms’ cleaned reports, etc.)
- May be required to work nights, weekends and/or holidays.

  • Hotel Front Desk Supervisor

    4 weeks ago

    Secaucus, United States SureStay Hotel Secaucus Full time

    Job DescriptionJob DescriptionThe Best Western Secaucus is looking for a leader We’re looking for an ambitious, hardworking professional who loves providing outstanding service and will build a great team that performs in accordance with established brand and hotel standards. The hotel is undergoing renovation to become a brand new Best Western Plus....

  • Guest Service Representative

    3 weeks ago

    Secaucus, United States SureStay Hotel Secaucus Full time

    **SureStay Hotel by Best Western Secaucus **is hiring for a hotel **Guest Service Representative** to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for...

  • Guest Service Representative

    3 weeks ago

    Secaucus, United States SureStay Hotel Secaucus Full time

    Job DescriptionJob DescriptionSureStay Hotel by Best Western Secaucus is hiring for a hotel Guest Service Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you...

  • Hotel Front Desk Supervisor

    1 month ago

    Secaucus, United States River Link Hotels Full time

    The Best Western Secaucus is looking for a leader We're looking for an ambitious, hardworking professional who loves providing outstanding service and will build a great team that performs in accordance with established brand and hotel standards. The hotel is undergoing renovation to become a brand new Best Western Plus. HIRING IMMEDIATELY Front Desk...

  • Hotel Front Desk Supervisor

    4 weeks ago

    Secaucus, United States River Link Hotels Full time

    The Best Western Secaucus is looking for a leader We're looking for an ambitious, hardworking professional who loves providing outstanding service and will build a great team that performs in accordance with established brand and hotel standards. The hotel is undergoing renovation to become a brand new Best Western Plus. HIRING IMMEDIATELY Front Desk...

  • Hotel Front Desk Supervisor

    2 weeks ago

    Secaucus, New Jersey, United States River Link Hotels Full time

    The Best Western Secaucus is looking for a leaderWe're looking for an ambitious, hardworking professional who loves providing outstanding service and will build a great team that performs in accordance with established brand and hotel standards. The hotel is undergoing renovation to become a brand new Best Western Plus.HIRING IMMEDIATELY Front Desk...

  • Front Desk Clerk

    1 month ago

    Secaucus, United States Residence Inn Secaucus Meadowlands Full time

    DescriptionFront Desk & Guest Care$19 per hour for full time front desk associate. We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive,...

  • Front Desk Clerk

    4 weeks ago

    Secaucus, United States Residence Inn Secaucus Meadowlands Full time

    DescriptionFront Desk & Guest Care$19 per hour for full time front desk associate. We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive,...

  • Front Desk Clerk

    1 month ago

    Secaucus, New Jersey, United States Residence Inn Secaucus Meadowlands Full time

    Front Desk & Guest Care$19 per hour for full time front desk associate. We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and...

  • Front Desk Clerk

    4 weeks ago

    Secaucus, New Jersey, United States Residence Inn Secaucus Meadowlands Full time

    Front Desk & Guest Care$19 per hour for full time front desk associate. We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and...

  • Front Desk Clerk

    4 weeks ago

    Secaucus, United States Concord Hospitality Full time

    Description Front Desk & Guest Care $19 per hour for full time front desk associate. We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive,...

  • Guest Service Representative

    3 weeks ago

    Secaucus, United States River Link Hotels Full time

    SureStay Hotel by Best Western Secaucus is hiring for a hotel Guest Service Representative to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer...

  • Guest Service Representative

    3 weeks ago

    Secaucus, United States River Link Hotels Full time

    SureStay Hotel by Best Western Secaucus is hiring for a hotel Guest Service Representative to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer...

  • Hotel Operations Manager

    3 weeks ago

    Secaucus, United States SureStay Hotel Secaucus Full time

    We are looking an Operations Manager for our Best Western Plus property, soon to be a Best Western Plus. Hotel management experience is a must with heavy Housekeeping/Maintenance/Laundry focus necessary in this role. This is a salaried position and pay is weekly. This is a 150 room property going through a full renovation and is currently halfway...

  • Front Desk Agent

    2 months ago

    Secaucus, New Jersey, United States Residence Inn Secaucus Meadowlands Full time

    Candidate must be willing to:Provide our guests the best hospitality experience they can have Assist guests efficiently, courteously and professionally at all timesMaintain a high level of service and hospitalityPromptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely mannerPost guest charges, collect payments...

  • Front Desk Receptionist

    1 week ago

    Secaucus, United States North American Pain and SpineHudson Orthopedic Pain and Spine Full time

    We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit...

  • Front Desk Attendant

    16 hours ago

    Secaucus, United States Lumen Hospitality LLC Full time

    Job DescriptionJob DescriptionDescription:SummaryThe Front Desk Attendant is responsible for greeting guests and managing all aspects of their accommodation while providing excellent customer service.Essential FunctionsGreet and interact with guests in a warm, friendly and professional manner.Use computer system to make reservations, check-in and check-out...

  • Lead Front Desk Receptionist

    1 week ago

    Secaucus, United States Platinum Dental Group Full time

    Job Title: Lead Front Desk Receptionist Job Summary: Join our team as a Front Desk Receptionist in a dynamic Dental office setting. The primary responsibility of this role is to ensure efficient front desk operations, provide exceptional customer service, and maintain a welcoming environment for patients. Computer literacy, organizational skills, and prior...

  • Front Desk Receptionist

    4 weeks ago

    Secaucus, United States Hudson County Prosecutor's Office Full time

    **The Office of the Hudson County Prosecutor is seeking a full time Receptionist / Front Desk Assistant.** **DUTIES**:Include, but are not limited to: - Answering multi-line telephone system; - Providing basic information to callers and visitors; - Directing telephone calls to the appropriate staff members; - Taking of and relaying of messages; - Greeting...

  • Front Desk Receptionist

    3 weeks ago

    Secaucus, United States BOOM Smiles Full time

    We are looking for an energetic and enthusiastic individual to join our growing team! Our office is a state of the art boutique dental office that places a heavy emphasis on patient-centric care and EXCELLENT Customer Service! **Responsibilities**: - Treatment Plan Discussions: Confidently explain treatment plans, procedures, and financial options to...