Front Desk Attendant
3 days ago
Summary
The Front Desk Attendant is responsible for greeting guests and managing all aspects of their accommodation while providing excellent customer service.
Essential Functions
- Greet and interact with guests in a warm, friendly and professional manner.
- Use computer system to make reservations, check-in and check-out hotel guests, and process payments.
- Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs.
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.
- Take call-in amenity and hospitality orders and organize deliveries to guests.
- Answer guests’ questions and assists them with their needs, ensuring all requests are followed through and completed.
- Provide a professional and immediate response to guests concerns.
- Escalate to the Manager on Duty situations where guests are dissatisfied or experiencing a problem and assist with a resolution.
- Answer and direct all external incoming telephone calls using professional telephone etiquette.
- Take requests for wake-up calls and follow through to ensure guests receive their wake-up call at the requested time.
- Maintain up-to-date knowledge of all hotel and area events and activities so that guests will receive accurate and prompt information when requested.
- Work in cooperation with other departments to ensure a positive guest experience.
- Perform tasks such as answering phones, maintain a cash drawer, operate office equipment.
- Ensure guest and hotel safety by knowing all safety, security and emergency procedures.
- Respond to emergency situations calmly and effectively, according to hotel guidelines.
- Post room service charges, settle tickets, complete employee financial and closes day procedures.
- Follow all accounting procedures according to guidelines to ensure proper revenues and payment on accounts are received and credited.
- Create an organized work environment by completing shift checklist and following through on responsibilities.
- Help to identify process problems and deficient areas in the hotel and suggest solutions for permanent fixes.
Required Skills & Experience
- Strong verbal and written communication skills.
- Strong computer skills.
- Customer service experience preferred.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; communicate or listen. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
-
Front Desk Receptionist
1 week ago
Secaucus, United States North American Pain and SpineHudson Orthopedic Pain and Spine Full timeWe are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit...
-
Front Desk Clerk
4 weeks ago
Secaucus, United States Residence Inn Secaucus Meadowlands Full timeDescriptionFront Desk & Guest Care$19 per hour for full time front desk associate. We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive,...
-
Front Desk Clerk
1 month ago
Secaucus, New Jersey, United States Residence Inn Secaucus Meadowlands Full timeFront Desk & Guest Care$19 per hour for full time front desk associate. We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and...
-
Front Desk Clerk
4 weeks ago
Secaucus, United States Concord Hospitality Full timeDescription Front Desk & Guest Care $19 per hour for full time front desk associate. We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive,...
-
Lead Front Desk Receptionist
2 weeks ago
Secaucus, United States Platinum Dental Group Full timeJob Title: Lead Front Desk Receptionist Job Summary: Join our team as a Front Desk Receptionist in a dynamic Dental office setting. The primary responsibility of this role is to ensure efficient front desk operations, provide exceptional customer service, and maintain a welcoming environment for patients. Computer literacy, organizational skills, and prior...
-
Hotel Front Desk
1 week ago
Secaucus, United States RRI West Full time**We are seeking Front Desk Agents to join our Team with a starting Wage up to $16.00!!**_ We are hiring for all Shifts - First (7a-3p), Second (3p-11p), Audit (11p-7a)_** RRI West Management, LLC is the company that manages over 45 Red Roof Inns and Red Roof Plus+ locations across the U.S. As Red Roof's largest franchisee, our portfolio of hotels has a...
-
Front Desk Receptionist
4 weeks ago
Secaucus, United States BOOM Smiles Full timeWe are looking for an energetic and enthusiastic individual to join our growing team! Our office is a state of the art boutique dental office that places a heavy emphasis on patient-centric care and EXCELLENT Customer Service! **Responsibilities**: - Treatment Plan Discussions: Confidently explain treatment plans, procedures, and financial options to...
-
Hotel Front Desk Supervisor
1 month ago
Secaucus, United States River Link Hotels Full timeThe Best Western Secaucus is looking for a leader We're looking for an ambitious, hardworking professional who loves providing outstanding service and will build a great team that performs in accordance with established brand and hotel standards. The hotel is undergoing renovation to become a brand new Best Western Plus. HIRING IMMEDIATELY Front Desk...
-
Hotel Front Desk Supervisor
1 month ago
Secaucus, United States SureStay Hotel Secaucus Full timeJob DescriptionJob DescriptionThe Best Western Secaucus is looking for a leader We’re looking for an ambitious, hardworking professional who loves providing outstanding service and will build a great team that performs in accordance with established brand and hotel standards. The hotel is undergoing renovation to become a brand new Best Western Plus....
-
Hotel Front Desk Supervisor
2 weeks ago
Secaucus, New Jersey, United States River Link Hotels Full timeThe Best Western Secaucus is looking for a leaderWe're looking for an ambitious, hardworking professional who loves providing outstanding service and will build a great team that performs in accordance with established brand and hotel standards. The hotel is undergoing renovation to become a brand new Best Western Plus.HIRING IMMEDIATELY Front Desk...
-
Front Desk Agent
2 months ago
Secaucus, New Jersey, United States Residence Inn Secaucus Meadowlands Full timeCandidate must be willing to:Provide our guests the best hospitality experience they can have Assist guests efficiently, courteously and professionally at all timesMaintain a high level of service and hospitalityPromptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely mannerPost guest charges, collect payments...
-
Front Desk Clerk Full Time
2 months ago
Secaucus, United States Concord Hospitality Full timeAs a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by:Assisting guests efficiently, courteously and professionally at all times. Maintain a high level of service and Clerk, Front Desk, Hospitality
-
Guest Service Representative
4 weeks ago
Secaucus, United States SureStay Hotel Secaucus Full time**SureStay Hotel by Best Western Secaucus **is hiring for a hotel **Guest Service Representative** to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for...
-
Guest Service Representative
3 weeks ago
Secaucus, United States River Link Hotels Full timeSureStay Hotel by Best Western Secaucus is hiring for a hotel Guest Service Representative to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer...
-
Guest Service Representative
4 weeks ago
Secaucus, United States SureStay Hotel Secaucus Full timeJob DescriptionJob DescriptionSureStay Hotel by Best Western Secaucus is hiring for a hotel Guest Service Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you...
-
Guest Service Representative
3 weeks ago
Secaucus, United States River Link Hotels Full timeSureStay Hotel by Best Western Secaucus is hiring for a hotel Guest Service Representative to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer...
-
Hotel Operations Manager
4 weeks ago
Secaucus, United States SureStay Hotel Secaucus Full timeWe are looking an Operations Manager for our Best Western Plus property, soon to be a Best Western Plus. Hotel management experience is a must with heavy Housekeeping/Maintenance/Laundry focus necessary in this role. This is a salaried position and pay is weekly. This is a 150 room property going through a full renovation and is currently halfway...
-
Hotel Operations Manager
1 month ago
Secaucus, United States River Link Hotels Full timeWe are looking an Operations Manager for our Best Western Plus property, soon to be a Best Western Plus. Hotel management experience is a must with heavy Housekeeping/Maintenance/Laundry focus necessary in this role. This is a salaried position and pay is weekly. This is a 150 room property going through a full renovation and is currently halfway...
-
Front Desk Agent
3 weeks ago
Secaucus, United States Aloft By Marriott Full timePay: $16.00 - $18.00 per hour **Benefits**: - 401(k) - Dental insurance - Employee discount - Flexible schedule - Health insurance - Paid time off - Vision insurance Schedule: - 8 hour shift - Day shift - Evenings as needed - Evening shift - Holidays - Monday to Friday - Morning shift - Nights as needed - Rotating weekends - Weekends as needed Work...
-
Night Auditor
6 days ago
Secaucus, United States Residence Inn Secaucus Meadowlands Full time**Description**: We are hiring a part time Night Auditor We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7.so each front desk role is as important as the others. Associates working the front desk are the key to...
