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Front Desk Clerk

4 months ago

Sedona, United States Hilton Grand Vacations Full time

**Now Offering Daily Pay **

At Hilton Grand Vacations our goal is to make someone’s day, every day. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be.

A career as a Front Desk Clerk ensures that every interaction with a guest or owner is a positive and memorable experience while checking them in and out of the property.

**Why Do Team Members Like Working For Us?**
- Benefits starting on Day 1 (medical, dental, and vision)
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide
- 401(k) program with company match.
- 10 Paid Holidays per year plus 2 floating
- Paid Sick Days
- Employee stock program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities

**Responsibilities Include**:

- Consistently provide elite customer service to our guests
- Input information into the computerized reservation system to update and maintain records.
- Access the reservation system to resolve unit availability and assist guests with reservations or changes as the need arises.
- Generate invoices and collect monies due through the rental program and through merchandise sales. As well as maintain the safety deposit boxes.
- Receive housekeeping and maintenance requests or work orders and contact accurate departmental personnel.
- Prepare and consistently restock the front desk with supplies including preparing arrival packets.
- Provide information on area attractions and resort amenities.

**Qualifications**

**What are we looking for?**

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role optimally, applicants should possess the following minimum qualifications and experience:

- 6 months of Customer Service Experience.
- Proficient English language with the ability to communicate both verbally and in writing.
- A courteous, professional conduct and presentation needs to prevail when handling upset guests and difficult situations.
- Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
- Ability to multi-task responsibilities and prioritize duties to meet organizational targets and demands.

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, being a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, being ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.