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Customer Service Representative
1 month ago
Benefits/Perks
- Competitive Pay
- Professional Development
- Job Stability in a growing industry
Responsibilities
- Provide service to existing clients related to updating policies, taking payments, answering questions, and providing documentation.
- Answer customer calls and correspondence regarding new or existing insurance policies and service claims.
- Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
- Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
- Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
Qualifications
- Property and Casualty Insurance license for Michigan. If not licensed we can still evaluate and possibly help with the costs of obtaining your license.
- Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills.
- Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills.
- Have excellent time management skills with a personal accountability mindset.
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