Administrative Assistant

2 days ago

Pasadena, United States GrandCare Health Services Full time

GrandCare Health Services is a physician-trusted leader in post-surgical rehabilitation delivered in the comfort of patients’ own homes. We are recognized by the Centers for Medicare and Medicaid Services as a 5-Star agency, placing us in the top 10% nationally. Our experienced clinicians collaborate closely with patients’ physicians to develop a personalized plan of care specific to patient needs Our tailored, concierge approach is proven to promote faster healing, reduce stress and anxiety, and get patients moving again. GrandCare employees can be proud to know that their work is meaningful and dramatically changes lives for the better. This position is an outstanding launching point for people with solid customer service, phone line skills, and tech skills to move up in the medical administrative professional world. As an administrative assistant, here is what you may expect:
**Responsibilities**:
The incumbent in this position performs and is responsible for a variety of functions including:

- Above all, as the front desk administrative assistant, you are the ambassador of GrandCare. You must have an exceptional 5 star understanding of customer service, both on the phone and in person.
- Your diction and use of professional language and knowledge of how to handle diverse populations and situations with consummate professionalism must be superb.
- You will be taking responsibility for all incoming calls, answering multiple lines with a superior working understanding of customer service and phone etiquette.
- You will be using our electronic medical record system (EMR) to assist with the intake department’s workload, including answering questions about insurance, geographical coverage areas, and whether a visit has been assigned and scheduled with a patient.
- You will be using our electronic fax system (Forcura) to route documentation to correct departments and to upload appropriate documentation into our EMR system.
- You will be learning to master understanding and use of patient charts to assume overflow work for various departments.
- You will be preparing discharge documentation in support of nurse case management department.
- You will be preparing and dispatching clinician packages, including start-of-care packages, medical supplies, clinician badges.
- You will be monitoring visitors, welcoming them, and directing them to appropriate colleagues.
- You will be maintaining parking validation sticker inventory.
- You will be receiving, sending, and routing the mail and other packages.
- You will be actively taking on new responsibilities, so that the incumbent relieves other staff of unnecessary work and gains more working knowledge of the various aspects of excellent medical administrative work.

The marginal functions of this position have not been included. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related duties required by the manager.

**Work conditions**:

- Works in an office environment and in coordination with the intake, billing and administrative departments.
- Work is meticulous and necessitates strong emphasis on both quantity and quality.
- Work is fast paced and can be stressful.

**Minimum Qualifications**

**Education**:

- High School Diploma or GED required.

**Experience**:

- Excellent experience in handling multiple phone lines with supervisor customer service.
- Excellent experience using various computer programs in addition to the
- Microsoft Office Suite of products.
- Job stability of at least one year minimum in all positions within the last 5 years.

**Skills and Abilities**:

- Must be highly proficient in PCs and able to thrive in a fast-paced setting.
- Must have strong working knowledge of a spectrum of Microsoft Suite products.
- Must have strong knowledge of phone operations, superior phone etiquette, filing, copying, faxing, and scanning.
- Must possess strong verbal and written communication skills.
- Strong interpersonal and customer service skills required.
- Must possess ability to maintain confidentiality.
- Ability to multi-task, work well under pressure and meet deadlines required.
- Ability to perform at elevated levels in a fast-paced, ever-changing work environment.

**Benefits**:
This is an unusual opportunity to acquire highly marketable medical administration experience. Most organizations filling this role require medical experience, but we are providing it to you. In addition to opening the door to the medical administration field, GrandCare will offer the incumbent the following additional benefits:
401(k) with match

Medical Insurance (Your choice of HMO or PPO options)

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Paid time off

Parental leave

Referral program

Vision insurance

At GrandCare Health Services, it feels great to provide quality care to our patients and to have o

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